Teamleader Software Engineering - Customer Service

Teamleader Software Engineering - Customer Service (f/m/d)

Join to apply for the Teamleader Software Engineering - Customer Service (f/m/d) role at Digitec Galaxus AG

As the top Swiss e-commerce platform, with a crew of over 3,000 across Switzerland, Germany, and Serbia, Galaxus is poised to move into new markets. Our driving force is our determination to keep challenging the status quo. That’s why we’re on the lookout for characters who’re passionate about making genuine improvements. We’ll give you the freedom and trust to make an impact, to grow with us and to be yourself.

Act galactic. Be you.

Do you want to shape the future of customer success through technology? Are you a hands‑on engineering leader passionate about end‑to‑end ownership of software, data flows, and AI‑driven communication solutions? Do you thrive on leading a high‑performing team that delivers creative, scalable tools for millions of customers and our employees?

Join us as Teamleader Software Engineering in our international Dobby team.

• You encourage and challenge your employees and actively support them in their personal development.
• You will work closely together with the product owner, the software architect and the whole team to create meaningful impact.
• Approximately 60% of your work is hands‑on:
  You will develop key components, help shape architectural decisions, and ensure code quality and technical direction within the team.
• You ensure that our customer service processes are as efficient and effective as possible without compromising customer satisfaction.

• 5+ years software development experience
• Exhibit strong leadership and empathy while thriving with diverse personalities and cultural backgrounds
• Committed to agile principles while able to translate business processes into robust, automated and scalable solutions
• Entrepreneurial, customer‑oriented mindset and highly motivated to deepen expertise in customer services
• Positive charisma, natural motivation, motivates teams, foster psychological safety
• Professional in some of C#, .NET, MS‑SQL, React and Type Script – open and eager to quickly adapt to any required technologies for the role
• Experienced in cloud & distributed systems
• Identifying opportunities for improvement and implementing changes to enhance productivity and effectiveness
• The capacity to adapt to ongoing changes in the work environment

• Values, not empty words: Cooperative, innovative, piratesque, responsible, ambitious – these five values are what we practice and preach.
• Courageous thinking: We encourage everyone to think on their feet, and love it when they come up with bold or edgy ideas.
• Uncomplicated approach: Simplicity is at our core. We avoid the unnecessary and focus on what really matters – from overcoming challenges to celebrating our shared successes.
• Flexibility and freedom: We offer working‑from‑home options, up to 8 weeks of workation, and every position is possible with an 80% workload.
• Rapid growth: With us, growth is a continuous journey. We also support you with 2,000 EDU points per year for your professional development so there’s no risk of you getting stuck in a rut.
• Modern: With us you can work with the latest technologies every day, see our Tech‑Radar.
• More than "just" work: Take part in our various employee events such as Hackathons, hiking, skiing, Böötlen on the Limmat, LAN Parties or Friday Night Drinks and, if you're interested, contribute to our Techblock.
• More benefits: 25 days of holiday, exclusive employee conditions in our online shop, mobile, internet and TV plans at company rates and many other benefits.

To build the best team, we want to draw from the full spectrum of talent out there. This means people from all walks of life have the same opportunities with us, regardless of their ethnicity, religion, disability status, gender identity, sexual orientation or age. We believe true inclusion means everyone is welcome and each contribution is valuable.

• Associate

• Full‑time

• Online and Mail Order Retail and Retail