Client Liaison and Gallery Associate

ABOUT SOTHEBY'S

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate.

Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.

THE ROLE

The Client Liaison and Gallery Associate ensures a seamless and welcoming experience for clients visiting Sotheby’s Zurich gallery. The role also focuses on client liaison, supporting pre- and post-sale activities, assisting specialists, and contributing to gallery operations and events. The position mayalso include occasional administrative or operational support as needed, helping to maintain consistent standards across Sotheby’s European offices.

RESPONSIBLITIES

Client Liaison, Business Development and Events

• Organize pipeline management meetings with the GFA team to review sourcing initiatives and ongoing activity.
• Support client requests related to property management, including consignments, pre- and post-sale administration, bid registration and execution, loan requests, transactional history, accounts, and valuations.
• Coordinate and execute the pre-sale targeting strategy for global auctions
• Track and maintain pre-sale target lists, current and potential consignment lists, buyer and bidder results, and artist sourcing projects in collaboration with relevant specialists.
• Monitor the consignment process before and after sales to ensure a seamless selling experience and high sell-through rates.
• Maintain communication with departments such as Shipping, Client Accounts, Events, Sotheby’s Preferred, other specialist departments, and European and global salerooms to guarantee a smooth process and consistently high client service.
• Demonstrate a thorough understanding of the Company’s domestic and international auction processes, as well as Private Sales, to communicate effectively with existing and potential clients.
• Assist Specialists during client visits, valuations, and proposals.
• Maintain and update accurate client lists for mailings, invitations, and general engagement.
• Assist with the setting up of the gallery for exhibitions and events
• Assist with the organization of events in the gallery and off site as and when required

Front of House & Gallery Activities

• Serve as the first point of contact for clients visiting Sotheby’s gallery, providing high-level information on exhibitions and ensuring exceptional service.
• Represent the Company as a Brand Ambassador, creating a welcoming and hospitable environment for current and prospective clients.
• Facilitate and enhance the in-person experience across all front-of-house spaces at Sotheby’s gallery.
• Answer and direct incoming and outgoing communications, including phone calls, emails, and mail.
• Assist clients with general inquiries using up-to-date knowledge of the Company’s international sale and exhibition calendars, special events, and departments.
• Manage administrative procedures related to consignments destined for auction or private sales.
• Set up new client accounts when necessary and coordinate with relevant parties to generate contracts.
• Ensure timely opening and closing of the gallery.
• Coordinate with Specialist and Non-Specialist departments to meet client needs effectively.
• Maintain accurate records of ongoing consignments, liaise with the selling office on dates, lot numbers, and prices, and keep sellers informed.
• Ensure the gallery is well presented at all times, and keep the master file, inventory, and events calendar consistently updated.
• Follow the required front-of-house attire standards throughout working hours.

Additional Responsibilities

• Post and park invoices using Concur.
• Provide support…