Senior Manager, Commercial Services Conversions; O&C

Senior Manager, Commercial Services – Openings & Conversions (O&C)

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Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

Your Role

In this role, you’re the central commercial connector — the person who keeps dozens of hotels and a wide mix of commercial, corporate, and brand partners moving in the same direction. You operate at the crossroads of competing priorities, translating, aligning, nudging, and when needed, diplomatically pushing things forward so nothing gets dropped. You’ll juggle multiple openings and conversions at the same time, spot issues before they become problems, drive for success and keep momentum high even when the pace is relentless.

You thrive in a fast‑paced environment and stay focused, and effective under high‑stake situations when timelines tighten and priorities shift. You’re comfortable managing high volume and ambiguity, making smart calls under pressure while keeping deadlines and stakeholders on track.

Your Responsibilities

• Lead commercial project management for hotel openings, conversions, integrations, operator transitions, and deflaggings, ensuring timely activation and alignment with Operations, Finance, HR, IT, and Brand milestones.
• Serve as the primary commercial coordination point of contact for assigned projects, representing Hyatt’s O&C and Commercial agenda while maintaining a unified, cross‑functional opening narrative.
• Coordinate closely with O&C Operations and key stakeholders to sequence deliverables in support of the commercial critical path and overall opening timeline.
• Manage and monitor detailed commercial project plans, milestones, readiness status and accountabilities, integrating critical inputs into concise documentation, trackers and dashboards for leadership visibility.
• Partner with the Ramp Team to align ramp strategy and early commercial performance, monitoring key KPIs.
• Guide hotel commercial teams in the adoption of Hyatt’s commercial tools, systems, and onboarding resources.
• Lead commercial coordination for deflaggings and operator transitions, managing commercial system and data off‑/on‑boarding.
• Drive continuous improvement across commercial opening and transition processes by identifying performance gaps and enhancing toolkits, SOPs, training content, and playbooks.

Qualifications

• Minimum of 10 years of hotel experience, including sales roles within select‑service and full‑service environments.
• At least 5 years of Director of Sales experience within a full‑service hotel or regional commercial role.
• Strong understanding of transient, group, and leisure segments.
• Multi‑hotel, multi‑brand, or regional experience strongly preferred.
• Bachelor’s degree in Hotel Management, Sales, Business, or a related field required.
• Proven project management, time management, and problem‑solving skills, with the ability to manage multiple priorities in a fast‑paced environment.
• Strong commercial systems knowledge, including proficiency with tools such as Envision, EAS, Hotelige, , and Lanyon RFP.
• Highly collaborative, self‑motivated, and comfortable influencing across cross‑functional and owner stakeholder groups.
• Ability to travel primarily within the region (approximately 25%).

We Welcome You

Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

Seniority level: Director

Employment type: Full‑time

Job function: Other

Industries: Hospitality