Programs Underwriting Delivery Manager

Programs Underwriting Delivery Manager The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience in property, liability and possibly auto underwriting and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for an AVP, Programs Underwriting & Service Manager. Our programs portfolio is one of the fastest growing segments at Zurich Canada. As a Property and Casualty Subject Matter expert, you will manage key existing program partnerships to support the achievement of our business plan for profitable growth nationally.

Reporting to the Head of Programs, you will partner with cross‑functional leaders, operational managers and underwriters to implement and monitor strategic and tactical initiatives to drive the growth of the portfolio to achieve business objectives. You will implement and communicate underwriting strategy, including guidelines, appetite, product, pricing and process, employing best practices across all regions.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This posting is not for an existing vacancy.

Zurich follows a hybrid work model requiring three days per week of in‑person presence, which may include time in the office or market‑facing engagements.

• Manage relationships with key Program partners.
• Support the development and execution of the business pipeline.
• Guide and mentor team members and underwriters.
• Grow existing profitable Programs and target new opportunities aligned with our strategy.
• Collaborate with stakeholders in Operations, Underwriting, Finance, IT, etc. to address and resolve bordereau processing and servicing matters.
• Ensure service excellence by applying due diligence and Standard Operating Procedures for renewals and new business.
• Prepare and deliver technical presentations to Executive Leadership for portfolio onboarding and quarterly business reviews.
• Drive the implementation of underwriting strategy and guidelines, ensuring alignment with technical standards, program business strategy, and best practices.
• Monitor underwriting performance metrics and data to identify trends, support improvements, and develop action plans.
• Leverage market and industry data to identify trends, analyze key themes, and make recommendations for process, policy, or product development.
• Assist in drafting Delegation of Authority Guidelines, ensuring compliance with BU and Zurich‑wide standards.
• Operate within Zurich’s Risk Policy, Global Underwriting Policy, and governance frameworks, translating them into actionable guidelines and best practices.
• Support governance & compliance activities, including regulatory reviews and related queries.

• Bachelor’s Degree and 10 or more years of experience in P&C underwriting
• Strong analytical and decision‑making skills
• Excellent communication and interpersonal skills
• Proven ability to organize and lead multiple projects and initiatives
• Time management and task prioritization
• People leadership experience, with track record of developing and fostering talent
• Experience with compliance and regulatory requirements
• FCIP or equivalent designation

At Zurich Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. The salary range for this position is ,000. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual qualifications. As required by local law, Zurich provides in good faith a reasonable compensation range, but starting salaries may exceed this range based on a candidate’s skills and experience.

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