General Manager

Overview

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval:
Director of Learning & Development, France

Grounded in our Purpose to “care for People so they can be their Best,” a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities. With passion, care, and a strong work ethic, Hyatt General Managers actively and consistently engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.

Park Hyatt General Managers are the embodiment of the Park Hyatt brand experience and culture as it relates to customers, guests, colleagues and owners.

• They are accountable to:
• Oversee the overall strategy, performance and profitability of the property, ensuring it is operating with excellence
• Align with Hyatt’s core values to maximize revenue and profit opportunities and ensure the efficient and effective management of the property asset
• With integrity and in alignment to develop talents, lead a diverse team to build the trust of others in all interactions and cultivate a positive guest and colleague experience
• Continuously find ways to improve all areas of the property and remain flexible in rapidly changing environments
• Bring Hyatt’s values to life by demonstrating excellence in all aspects of the guest experience and overall performance of the hotel

• Degree in Hotel Management or Business School
• Experience in luxury hotel management, in a similar caliber property
• Understanding of the luxury segment and European landscapes
• Fluent in English, intermediate German can be considered
• Ability to manage high-profile guests, and multicultural teams
• Strong network in the luxury travel industry
• Upscale operational management & strategical mind set

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