IT Manager; m​/w​/d

We are ICM Image & Concepts Management AG, your expert for personnel recruitment in the IT sector since 1994. For our customer in the canton of Zurich, we are looking for an IT Manager.

• IT Operations & End-User Support

Ensuring high availability, performance, and support of infrastructure, end-user devices, and manufacturing, laboratory, and office systems.

• ERP System Ownership

Acting as the technical ERP owner, overseeing availability, access management, change control, integrations, and compliance with GxP and data integrity requirements.

• Cybersecurity Oversight

Maintaining a strong site cybersecurity posture aligned with corporate standards, including endpoint protection, network security, access management, and backup & recovery.

• IT Governance, SOPs & Compliance

Owning and maintaining IT SOPs, supporting CSV activities, and representing IT during internal and external audits (e.g., FDA, Swiss Medic).

Managing the site IT budget (OPEX & CAPEX), forecasting costs, controlling vendor spend, and supporting business cases for IT investments.

• Business Projects & Continuous Improvement

Actively contributing to system implementations, upgrades, and digitalisation initiatives, translating business needs into compliant IT solutions.

• Leadership & Stakeholder Management

Leading and developing the site IT team, collaborating closely with site departments and corporate IT (including offshore teams in India), and advising site leadership on IT risks and priorities.

Education & Experience

• Degree in Information Technology, Computer Science, Engineering, or equivalent experience
• 10+ years of IT experience, including 5+ years in an IT leadership role
• Proven experience in a regulated environment (pharma, biotech, medical devices preferred)

Technical & Professional Expertise

• Strong hands-on background in IT infrastructure, end-user support, and ERP systems
• Solid experience with GxP systems, CSV, IT SOPs, and controlled documentation
• Good understanding of cybersecurity controls in regulated environments
• Experience managing IT budgets, vendors, and external service providers
• German as a first language and fluent English
• Ability to balance operational demands with governance and compliance
• Strong problem-solving and decision-making skills
• Clear communicator with both technical and non-technical stakeholders
• Confident working under audit and inspection pressure

• Regular collaboration with offshore support teams in India