IT Customer Experience Specialist & ITIL Certified; m​/w​/d

Our ITD Infrastructure & Operations team is looking to strengthen its workforce and is currently seeking a profile capable of managing multiple projects in parallel in a role that requires a high level of rigor and organization. You will work closely with various internal teams as well as with clients. Fluency in German, French and English is essential, and you will thrive in a fast-paced, dynamic, and constantly evolving environment.

As part of the Adecco Group – one of the leading recruitment companies in Switzerland and worldwide – you will grow in a stimulating environment where you will play a key role in connecting talent with businesses and actively contribute to their shared success.

Does this sound like you? Apply now!

• Gives the best possible customer service to Colleagues
• Responsible for overall customer feedback
• Represent the interest of the users who will use project/program outputs
• Represent interest in vendor service reviews
• Drive operationally the on-site services and quality
• SPOC for Escalations including VIP
• Drive vendors through DSAT / KPIs / SLAs / XLAs review and improvement plans

• Minimum of 3 years’ experience in an IT Infrastructure and Operations environment
• ITIL and Project Management certified (knowledge / experience)
• Strong overall IT work experience is required
• Strong Collaboration Tools technology knowledge
• Strong Soft Skills in communication, orchestration and programmatic working method
• Fluent in English and German, with knowledge of French

• Modern, well-located workplace with complimentary coffee and tea
• Personalized onboarding with a dedicated colleague
• Wide range of online and in-person training opportunities
• Strong focus on physical, mental, and social well-being
• Inclusive culture with regular events
• Competitive compensation and a performance-based bonus program
• Attractive social benefits, including pension fund and supplementary insurance
• Minimum of 5 weeks’ vacation
• We give you the day of your birthday itself as a day off
• Employee benefits platform offering discounts on sports, travel, fashion, technology, and more

Adecco Switzerland, a leader in human resources with more than 700 employees across 50 locations, supports 26,000 talents each year and offers comprehensive solutions for companies of all sizes, including temporary and permanent recruitment, payroll management, outsourcing, talent development, and mobility.

Represented by Adecco, Adia, Akkodis, Pontoon Solutions, Lee Hecht Harrison, and General Assembly, the Group is committed to promoting diversity, equal opportunities, and an accessible future for all.

Posting date: 18-02-2026

IT Customer Experience Specialist ITIL Certified 80100 mwd
• Zurich, Canton of Zurich, Switzerland