IT Supervisor; M​/F​/D

We are looking for an IT Supervisor to join our IT Team at Mandarin Oriental Savoy, Zurich!

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business centre, close to the city’s leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all‑day dining restaurant, a specialty restaurant and a lobby lounge.

The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

Based at the Mandarin Oriental Savoy, Zurich within the IT Department in Zurich, the IT Supervisor provides additional support to the IT Manager on the day‑to‑day IT support. The IT Supervisor reports to the IT Manager.

• Assisting and supporting the IT Manager, colleagues, and hotel guests in the use of the IT infrastructure, IT needs, and requests.
• Providing day‑to‑day colleague IT support and serving as second‑line guest IT support, including weekend support.
• Handling the full range of network support and administration services including Windows Server 2012–2016, Hyper‑V, VMware, Windows 10, Cisco, LAN/WAN infrastructure, Office 365, SharePoint, One Drive, Teams.
• Managing daily IT routine tasks, troubleshooting issues, and ensuring timely follow‑up on outstanding items.
• Audio Visual dedicated services & support, including coordination and technical assistance during events.
• Coordinating and executing preventive maintenance for IT and A/V equipment.
• Supporting all IT‑related aspects for Meetings & Events, ensuring smooth technical operation.
• IT Security:
  Participating in the implementation of MOHG security policies and network security standards; supporting cybersecurity and compliance tasks, including security operations follow‑up.
• Telephone systems support:
  Basic PABX support (troubleshooting, phone replacements, call flow administration, reporting).
• Managing the maintenance of the hotel’s computer systems, servers, network devices, and telephone infrastructure.
• Installing workstations, peripherals, and other equipment as required.
• Supporting IT‑related tasks for Meetings & Events and ensuring smooth technical operation.

• A degree in Information Technology, Computer Science, or a related field.
• At least 1 year of working experience in IT support, ideally in upscale hospitality.
• Excellent knowledge of Microsoft Operating Systems (Windows 11, Windows Server).
• Good knowledge of computer and network hardware and software maintenance.
• Knowledge of iOS and macOS; ideally holding MCSA (Microsoft Certification) or CCNA (Cisco Certified Network Associate).
• Knowledge of the latest IT technologies (mobile devices, A/V systems, etc.).
• Professional and appropriate business appearance and presentation.
• Excellent organisational, administrative, and interpersonal skills.
• Innovative, rigorous, able to work on different projects and collaborate effectively in a team environment.
• Capability to resolve complex technical problems.
• Clear written and verbal communication skills in English and German.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Swiss Deluxe Rates.