End User Support Specialist

We are looking for an experienced End User Services (EUS) Specialist to join our CIS Practice who provide high-quality, hands-on IT support to our customers onsite in Zurich. You’ll manage the full lifecycle of devices, support day-to-day IT needs, troubleshoot issues, and help drive service improvements across the business.

3 Month Fixed-Term Contract

May require shift rotations or occasional on-call support based on business needs

• Provide Level 1 and 2 support for desktops, laptops, mobile devices, and peripherals.
• Manage hardware lifecycle activities (Install, Move, Add, Change, Dispose).
• Deliver walk-in IT support at our Tech Bar and handle VIP support requests.
• Troubleshoot software issues across Microsoft 365, Windows 10/11, and remote access tools (VPN).
• Support incident and service request management through Service Now (or similar).
• Set up new hires and offboard departing employees (IT onboarding/offboarding tasks).
• Support meeting room technology (Zoom, Microsoft Teams, Cisco Webex).
• Maintain accurate asset records and compliance with hardware/software standards.
• Help with critical incident resolution (P1/P0) and contribute to problem-solving processes.
• Promote IT best practices and digital adoption across the business.
• Update knowledge bases and standard operating procedures.

What You’ll Bring:

• Minimum of 3–5 years’ experience in IT Support, Desktop Support, or Helpdesk roles.
• Hands-on skills with Windows 10/11, macOS, Microsoft 365, Active Directory, Intune/SCCM.
• Familiarity with ITSM tools like Service Now, Remedy, or similar.
• Good understanding of ITIL practices (Incident, Problem, Change Management).
• Strong troubleshooting, communication, and customer service skills.
• Basic understanding of networking, infrastructure, and security principles.
• Ability to provide IT Support in both French and English

Preferred

Certifications:

• ITIL Foundation
• Microsoft Certified:
  Modern Desktop Administrator Associate
• CompTIA A+ / Network+
• Automation/scripting knowledge (Power Shell, Python) is a plus!