Technical Program Manager

Altimetrik Poland is a digital enablement company. We deliver bite-size outcomes to enterprises and startups from all industries in an agile way to help them scale and accelerate their businesses. We are unique in Poland's IT market. Our differentiators are an innovation-first approach, a strong focus on core development, and an ability to attack the challenging and complex problems of the biggest companies in the world.

For one of our clients, we are looking for a Technical Program Manager to work in a high-intensity delivery environment. You will act as a force multiplier, removing logistical friction (travel, access rights, scheduling) to ensure our FDEs remain 100% focused on coding and customer delivery. You will bridge the gap between field challenges and core engineering requirements.

• Issue Triage & Root Cause Analysis: Triage issue reports from customers, identify likely root causes, and assign owners within customer teams. Build organization around issues/feature requests and manage ETAs for fixes.
• Operationalizing Scale: Enforce strict "train-the-trainer" certification milestones and cohort velocity to scale the team from 8 to 24+ FTEs, preventing quality dilution during rapid expansion.
• Systematizing Product Feedback: Transform isolated field challenges into prioritized engineering requirements. Aggregate distributed data on ADK/NGA edge cases to drive roadmap evolution.
• Logistical Friction Removal: Remediate transparency of work vertically and horizontally, ensuring FDEs are not bogged down by the logistical friction of handling customer messaging.

Minimum Qualifications:

• Technical Understanding: Ability to read Python and understand complex software architectures.
• Infrastructure Knowledge: Professional-level certification in Google Cloud Infrastructure.
• Agent
  
  Experience:
  
  Understanding of LLM agents, including prompt engineering and core ADK/NGA concepts (instructions, callbacks, tools).

Preferred

Skills:

• Leadership
  
  Experience:
  
  Experience operating at an L7+ level equivalent to shape the practice and make staffing adjustments.
• Hands-on Background: Previous hands-on delivery experience, preferably in an FDE-type role, to better understand the technical nuances of the program.

🤹We prefer to do things instead of just talking about them.

If you would like to work in an environment that values trust and empowerment... don't hesitate, just apply!