Senior ICT Specialist; m​/w

Location:

Hinwil
Workload:
Full-time

• Provide first-level support to end users (on-site and remote)
• Troubleshoot and resolve hardware and software issues
• Install, configure, and maintain IT systems, peripherals, and mobile devices
• Manage user accounts, access rights, and IT systems
• Manage cost cap excluded IT projects, rollouts, and system migrations
• Ensure compliance with IT Policies
• Document support cases in the ticketing system
• Provide Onboarding IT Support
• Collaborate with external companies to work on projects and resolve complex issues
• Contribute to the continuous improvement of support processes

• Completed degree (University or University of Applied Sciences) in Computer Science or an apprenticeship as a Computer Scientist with corresponding further education
• Minimum 5 years of professional IT experience in a highly technical, engineering‑ or R&D‑centric environment
• Project management education or IT Project management skills are highly desirable
• Solid knowledge of Microsoft Windows, Office 365, Active Directory, hardware and networking technologies
• Apple device experience will be appreciated
• Cloud, platform engineering and IT security experience is beneficial
• Strong customer orientation and communication skills
• Independent, structured, and solution-oriented working style
• Good English skills (spoken and written), German is nice to have

Job Status:
Aktiv