Senior Customer Success Manager; f​/m​/d SAP Business Data Cloud & AI

Senior Customer Success Manager (f/m/d) SAP Business Data Cloud & AI

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The SAP Business Data Cloud (SAP BDC) & AI Senior Customer Success Manager (CSM) helps customers drive meaningful adoption and consumption of SAP Business Data Cloud in their application projects, positioning BDC as the cloud platform of choice for their business needs. BDC is a SaaS solution that unifies and governs all SAP data while seamlessly connecting with third-party data, enabling business leaders to make impactful and data-driven decisions.

SAP BDC CSMs work with the most cutting-edge and innovative SAP solutions and coach SAP’s most strategic customers towards a successful cloud transformation. The BDC CSM role is also responsible for developing relationships with CXOs and technical decision makers in their assigned accounts to ensure broad consumption of the portfolio both within and across application projects through Technical Advisory.

• You will innovatively generate ideas for Consumed ACV demand generation to drive growth, safeguard renewals, and minimize churn for successful cloud business.
• You will proactively partner with customers to sustainably increase consumption of SAP BDC, and coordinate activities with the Account Team, by building out a joint outcome-based plan, that aligns SAP solutions with customers business objectives throughout their lifecycle.
• You understand the big picture, deliver expertise with digital transformation, and advise on technical and business architectures.
• Support and drive Market Unit CSM demand generation initiatives, working with Demand Management, Sales, and Marketing to further Cloud's growth.
• Prepare and deliver a renewal execution strategy optimizing renewals for profitability and customer satisfaction.
• Drive innovation and incubation areas through the introduction of AI everywhere, adoption of digital modalities and extension of digital motions along the customer value lifecycle via a tight interlock with the Customer Success go-to-market and transformational strategies.
• You are the primary SAP BDC strategic point of contact and will orchestrate resources across SAP and customers, leveraging assets of the SAP BDC engagement model.
• You will analyse your customer’s technical needs and execute consumption plans for your assigned customers.
• You will instruct and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.
• You will be a voice of the customer to internal SAP stakeholders. You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.

• Have 5+ years of industry experience working with data & analytics
• Your background could be Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services Consulting, etc.
• Have deep understanding of cloud software solutions, delivery models, and challenges, as well as involvement in complex global transformation programs in consulting or advisory roles.
• Have a working knowledge of hybrid and cloud-based landscapes and can guide customers on technology architectures and strategies. Certifications in enterprise architecture are a plus.
• Have foundational knowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.).
• Have professional experience with implementing cloud initiatives.
• Have excellent communication and presentation skills. Familiarity with…