IT Service Desk Specialist; 1st Level Support

About the job IT Service Desk Specialist (1st Level Support) – Zurich

Koality is currently partnering with a leading organization in Zurich to strengthen their IT Service Desk team.

We are looking for a motivated and customer-focused IT Service Desk Specialist who thrives in a structured, ITIL-driven environment and enjoys supporting users in a dynamic, multilingual setup.

You will be part of an established Service Desk team, acting as the first point of contact for internal users and ensuring smooth IT operations across the organization.

• Receiving, classifying, and resolving incidents & service requests
• Providing first-level support via phone and remote tools
• Working within ITIL-based processes (prioritization, documentation, escalation)
• Supporting internal business applications
• Maintaining and expanding the knowledge database
• Ensuring SLA compliance and high service quality

• Microsoft O365
• Windows Operating Systems
• Networking & VPN
• ITSM tools (e.g., Service Now)
• MS Azure (basic knowledge)
• AI-supported tools (e.g., Copilot)

• German – Fluent
• French – Fluent

• Structured and solution-oriented working style
• High digital affinity and solid Microsoft knowledge
• Experience in professional IT support environments

Hybrid setup:
On-site presence in Zurich during onboarding, with partial remote flexibility afterwards.

If you're looking to join a professional, well-structured IT environment where service quality and teamwork matter, wed love to hear from you.

Feel free to reach out directly or send your CV to Koality for a confidential conversation.