IT Support Specialist; Service Desk

Overview

We are looking for an addition to our interdisciplinary and international Service Desk team at our headquarters in Zurich. In this role, you are the first point of contact for IT queries from our employees at all locations worldwide. You will make a significant contribution to high service quality and customer satisfaction and ensure compliance with our service levels. In close cooperation with experienced system administrators and engineers, you will continuously deepen your expertise in modern technologies.

At Adnovum, we don't just expect people to follow processes – we value people who think for themselves, develop pragmatic solutions, and consistently focus on service.

• First and second-level IT support for Adnovum employees at all our locations
• Hardware and software support, including laptop installation and setup
• Close collaboration with the global IT Solutions team (infrastructure, internal applications, collaboration tools, and cloud services)
• Analyzing and resolving malfunctions in the Microsoft 365 and VPN environments
• Independent communication and coordination with internal stakeholders – from second-level support to software development
• Collaboration in internal IT projects and continuous improvement of our services

• Completed training as ICT specialist, comparable training, or at least two years of professional experience in ICT support
• Good knowledge of Windows operating systems, additional knowledge of MacOS a big plus
• Enthusiasm for technical challenges regarding hardware and software
• Pleasure in dealing with clients
• Independent, structured, and reliable working style, as well as logical, agile, and analytical thinking
• Very good command of German and English

Sharp minds, good vibes. We are the sharp-minded IT experts who tackle the trickiest software and security challenges. With more than 700 employees in our locations in Zurich (HQ), Bern, Lausanne, Budapest, Lisbon, Singapore, and Ho Chi Minh City, we make the digital business of our clients work.

We empower each other to share, grow and succeed. The unique Adnovum spirit across locations stands for helping each other, having an open door and contributing to an appreciating and trustful atmosphere. We enjoy having a laugh, a coffee or a drink together!

Apart from our unique “one Adnovum” spirit, we offer a solution-oriented engineering culture with flat hierarchies, which gives you the opportunity to contribute with your opinions and ideas. We embrace flexible working, like the possibility to work part-time and a hybrid work model. Your continuous education and development are key to us. We actively encourage and support individual training opportunities.

We firmly believe that diversity drives innovation and creates a vibrant and engaging workplace. We therefore encourage applications from people of all genders, all backgrounds, and all life journeys – a sentiment we express with an (a) for “all” in our job postings. At Adnovum, everyone is welcome.

For data privacy reasons, we only accept applications submitted via our online portal. Applications received by e-mail cannot be processed. Thank you for your understanding.

Janina Heinrich
Senior Talent Acquisition Manager
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