Agentic Adoption & Change Management Lead

Your role

Are you passionate about driving global change and fostering a culture of innovation in wealth management? Do you thrive on enabling teams across continents to embrace new technologies and ways of working? Are you excited to help UBS achieve its AI Vision 2030 by leading and communicating impactful adoption and change initiatives on a global scale?

We’re looking for an Adoption & Change Lead to:

• lead AI and digital transformation initiatives across GWM, aligning with business priorities and driving user engagement at scale
• provide subject matter expertise on AI solutions (Red, Copilot, Agentic AI) to enable teams to achieve measurable business outcomes
• design and deliver change management and communications programs that translate complex technical concepts for diverse global stakeholders and audiences.
• partner with cross-functional leadership to diagnose adoption challenges and drive behavioral change
• build and manage adoption dashboards, and feedback mechanisms, tracking metrics and refining strategies based on data and insights
• oversee and orchestrate global engagement activities – events, workshops, and showcases – to foster an active AI transformation community

Full Time

334634

Zürich

You’ll be part of the Digital Transformation team based in Zurich. The Digital Transformation team is the central hub for driving AI and Digital Transformation across GWM globally, with mandates spanning strategy and partnership, delivery management, AI adoption and change management, and team capabilities development.

Our team culture is collaborative and innovative. We believe in empowering individuals to pursue their passions, supporting professional growth, and fostering an environment where everyone can contribute to our digital transformation journey.

You will work closely with and be supported by senior members of the Digital Transformation team, with opportunities for mentorship and professional development.

• Bachelor’s degree in Computer Science, Business Communications, or a similar area is required; having an advanced degree and relevant AI certifications is a plus
• minimum 7 years’ experience leading change management and communications for large-scale, cross-regional global transformation programs in financial services industry
• in-depth knowledge of AI, digital transformation, and emerging technologies, with experience navigating operational complexities across multiple regions.
• proven track record of AI adoption initiatives within multinational environments, including experience managing adoption of in-house and external AI solutions
• demonstrated expertise designing comprehensive adoption and communication strategies for complex, multi-jurisdictional technology rollout programs in the banking sector
• excellent written and verbal communication skills and extensive editorial and presentation experience, with the ability and experience to tailor messaging to diverse, multicultural audiences and senior stakeholders. Native or fluent English is required
• strong stakeholder management and relationship-building skills, with deep experience working in cross-functional, cross-divisional teams
• creative, proactive, and adaptable leader, recognized for driving continuous improvement and fostering a culture of innovation in global organizations

UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.

We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey.

And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.