Onboarding Customer Success Manager

Lum Apps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees.

✨ In 2025, Lum Apps strengthened its leadership position by partnering with Beekeeper
, a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline.

If these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving":
apply now!

In this agile phase, the former Beekeeper team is looking for an Onboarding Customer Success Manager (EMEA). As an Onboarding Customer Success Manager, you will guide, inspire and challenge our EMEA customers during the implementation and rollout of Beekeeper by Lum Apps. By effectively delivering first value, you will be laying the foundation for the long term success of our customers and Beekeeper by Lum Apps.

You, as well as the entire team, are actively involved in the internal transformation, so that over time we become one company and implement a new consolidated Lum Apps product for our customers.

• Partner with customers to understand their strategic goals, priorities, and desired business outcomes Interact and engage with customers on all levels (incl. VPs and Directors), including different personas (Comms, HR, IT, Operations, Frontline)
• Consult your customers on change- and project management
• Run onsite and online workshops connecting frontline-, desk worker- and management stakeholders
• Conduct product trainings and help your customers to identify/define their use cases and app structure
• Share best practice and inspire your customers to set up a successful implementation- and rollout plan
• Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations Drive product usage, adoption and deliver value, meeting or exceeding customers' objectives

• Minimum of 4-5 years of relevant work experience, thereof 2 or more years of B2B experience working in Customer Success, Consulting, Project Management or Account Management in a Software as a Service context (SaaS)
• Experience with large & international customers
• Experience in change- and project management
• Fluency in written and spoken English and German is a must
  . French is a bonus point, but one that counts for a lot
• Strong relationship skills, supported by strategic consulting skills and technical curiosity
• Ability to manage and prioritize an onboarding customer portfolio with several customers in different stages at the same time, effectively balancing competing priorities
• Building trust in complex organizational structures, communicating effectively to a broad range of stakeholders
• Proven effectiveness in handling difficult customer situations and managing expectations
• Demonstrated ability to develop solutions in a structured and efficient manner
• Excellent written / verbal communication- and in-person presentation skills, including the moderation of workshops
• Driven, passionate, motivating, open, flexible, pragmatic and empathic personality

• Fluent in French (written and spoken)
• Working experience in a SaaS company
• Technical understanding of SaaS landscape
• Basic technical understanding of integrations / APIs
• Experience in conducting in-person or online workshops

We’re proud to offer a work environment where people feel supported, valued, and empowered. Here’s a peek at what we offer:

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Hybrid work model – 2-3 days at the office

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25 days of annual leave

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Pension Scheme with 3 options to choose from

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After works, team celebrations & seasonal parties

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Equipment

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.