Regional IT Service Delivery Manager

Location: Zürich

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*
* Location:

** Zurich, Zurich, Switzerland
** Job :
** R0111929
* * Date Posted:
**** Company Name:
** HITACHI ENERGY HOLDINGS LTD
** Profession (Job Category):
** IT, Telecom & Internet
*
* Job Schedule:

** Full time
** Remote:
** No
*
* Job Description:

**** The opportunity
** We're looking for a Regional Service Delivery Manager to lead IT service delivery within our Europe region, serving as the critical bridge between central IT services and our Service Business Unit across multiple Service sites. In this role, you'll directly engage with Hub Managers, LSU Managers, business application owners, and IT stakeholders to ensure consistent, reliable IT infrastructure and applications are delivered to every location.

You'll tackle the complexity of supporting distinct operational needs across diverse sites while maintaining alignment with global standards—balancing local business requirements against enterprise IT strategy, managing escalations, and translating business demands into effective technology solutions.
** How you'll make an impact
*** Act as the key interface and single point of contact between central IT services and our Service Business Unit across multiple Service sites within the region
* Consult directly with Hub Managers, LSU Managers, and business application owners on IT-related topics to understand operational needs and deliver tailored solutions
* Ensure end-to-end IT service delivery across all Service sites, including operational management and coordination with global IT support and third-party suppliers
* Aggregate and prioritize demands from diverse business stakeholders, translating requirements into actionable IT service improvements and new capabilities
* Lead escalation management and coordinate resolution of issues across sites, maintaining service continuity while addressing local and regional priorities
* Oversee the implementation of global IT standards and processes in local environments, ensuring consistent policy compliance across all locations
* Develop and maintain comprehensive understanding of each site's operational requirements, systems architecture, and stakeholder landscape to inform regional strategy
* Serve as the SPOC for global IT projects and changes, ensuring smooth coordination between business units and central IT while minimizing operational disruption
* Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
** Your background
*** Bachelor's degree in information technology, business, engineering, or a related field
* 10+ years of professional experience in IT operations, service delivery, infrastructure management, or related IT leadership roles
* 5+ years of experience managing complex, multi-site or global projects with cross-functional teams and diverse stakeholders
* Demonstrated ability to manage stakeholder relationships across multiple organizational levels and business functions
* Experience with manufacturing operations methods, process, and change management is an advantage.
* Strong proficiency with IT service management platforms (Service Now), Microsoft enterprise tools (Azure, Dev Ops, Office 365), and process improvement methodologies
* Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge.## Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a on our website.

Please include your contact information and specific details about your required accommodation to support you during the job application process.## This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.

From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.

Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.
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