Manager​/Senior Manager, Customer Transformation

Description Summary Your Team

Blazing trails instead of following them. Nipping issues in the bud. Creating markets from scratch. When we dive into our clients' businesses, we see possibilities where others see blanks. This also means decoding the unpredictable human element that drives markets and trends. No matter how advanced technical solutions or systems get, it's human choices that dictate what's bought, what behaviours catch on, and what the next big thing will be.

Welcome to the age of the customer.

We celebrate those who fall head over heels for a problem and tackle it with relentless tenacity, leaving mediocrity in the dust. Few things are as satisfying as going all in on a challenge. We help our clients smash through their toughest barriers, transform their operations, rethink solutions, and deliver epic experiences that lead to extraordinary outcomes. As part of our team, you can make an impact as follows :

• Shape and deliver AI-powered, customer-centric transformations across Sales, Service and Marketing – from strategy and operating models through to technical implementation, all while embracing agility as a mindset.
• Leverage your continuously evolving understanding of best-of-breed digital engagement platforms (e.g. Adobe, Microsoft, Salesforce, etc.) to help our clients achieve Marketing, Sales and Service excellence and to confidently lead and grow teams of experts from PwC, partners and client organizations.
• Articulate compelling narratives about AI-driven transformation - crafting stories, pitches and visions that resonate from technical teams all the way to the C-suite.
• Build trusted relationships with our clients, teams and partners and engage in the definition, development and commercialization of future and forward-looking services and solutions for our clients across industries.
• Participate within the global PwC community to develop and share best practices and processes.
• Provide thought leadership internally, to the team and the wider PwC Advisory community, and externally to client teams or on public platforms.

• You’re a tech maverick :
  Always on the edge, you master AI, next-gen architecture, and customer tech like Salesforce, Microsoft Dynamics, or Adobe Experience Cloud – transforming breakthrough trends into bold solutions for our clients’ toughest challenges.
• You're the heartbeat of the team – a true people magnet who energizes a dynamic crew of young and young-at-heart professionals hailing from 21 different countries. With your unstoppable "let's crush it" attitude, you set the gold standard, making excellence the only option.
• You live for openness : you're endlessly curious, always learning something new-whether it's about a subject or yourself.
• Your experience speaks volumes : with 5-7 years at the forefront of digital transformation, you’ve mastered the art of revolutionizing customer experiences and spearheading game-changing technology delivery programs. You don’t just participate in the future – you build it.
• You’re a creative force with a natural focus on clients : “ordinary” isn’t even in your vocabulary. You’re always finding fresh ways to break the mold, launching big ideas, and shaking up the status quo. Your captivating storytelling and masterful presentations grab the spotlight every time, leaving audiences inspired and eager to be part of your vision.
• You're effortlessly bilingual, switching between English with ease (an absolute must) and German for that extra edge. Backing up your calibre is more than mere words – you possess an outstanding academic background from a prestigious university or equivalent institution, demonstrating that you truly are the genuine article.

Still curious? We would be delighted to hear from you.

Degrees / Field of Study required :
Degrees / Field of Study preferred :

Required Skills

Analytical Thinking, Analytical Thinking, Budgetary Management, Business Analysis, Business Development, Business Process Improvement, Business Transformation, Change Management, Communication, Creativity, Customer Relationship Management, Customer Strategy, Emerging Technologies, Industry Trend Analysis, Intellectual Curiosity, Learning Agility, Management Consulting, Market Trends, Organizational Development (OD), Organizational Management, Process Improvement, Project Budgeting, Project Delivery, Project Management, Relationship Building {+ 4 more}

English, German

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