Business Systems and Automation Specialist

Business Systems and Automation Specialist About the job Business Systems and Automation Specialist

Virtido is an entrepreneurial and innovative IT company headquartered in Zurich, Switzerland. We realize ideas and projects - from strategic concept to technical implementation closely alongside our dynamic clients with a strong focus on start‑up or fast‑growing companies. Since inception in 2015, we have grown rapidly to currently 140+ professionals in Switzerland, Poland, Ukraine and the Philippines.

Our client is an innovative digital Swiss-based pet & general liability insurance provider.

We are looking for a mid- to senior‑level IT all‑rounder with a strong focus on business processes, automation, and system integrations. This role is not a pure Hub Spot specialist position, but rather a hands‑on, cross‑functional role that bridges business and IT.

You will support us in setting up and configuring Hub Spot (with a particular focus on Service Hub), while also helping to design, optimize, and integrate broader business and operational processes across our systems.

This is a role for someone who enjoys understanding how a business works end‑to‑end and translating those needs into practical, scalable technical solutions.

We are ideally looking for a full‑time, long‑term collaboration, but are open to part‑time for a strong profile.

• Configure, customize, and maintain Hub Spot, with a focus on Service Hub
• Design and optimize business processes (e.g. customer support, operations, internal workflows, data flows)
• Build and maintain automations to improve efficiency and data quality
• Design and implement system integrations between Hub Spot and other internal or third‑party tools
• Work with APIs, webhooks, and integration platforms where needed
• Act as a bridge between business stakeholders and technical implementation
• Translate business requirements into clear technical concepts and solutions
  
  Take ownership of business systems, continuously improving and evolving them
• Support troubleshooting, optimization, and ongoing improvements across systems

• Strong understanding of business and operational processes (e.g. customer support, service workflows, data flows)
• Proven experience with Hub Spot (Service Hub experience is a strong plus)
• Experience with system integrations (APIs, CRM integrations, third‑party tools)
• Analytical mindset with the ability to understand complex workflows and dependencies
• Ability to translate business needs into technical solutions
• Comfortable working independently and taking ownership
• Experience collaborating closely with both business and technical teams
• Good level of English language (you will be working with an English speaking team)

• Experience with automation platforms (e.g. Zapier, Make, custom scripts)
• Familiarity with data modeling, reporting, or analytics
• Experience in scaling or improving business systems in a growing organization

Does this resonate well with you? Then we look forward to receiving your application!