Microsoft Workplace & VDI Expert - Senior Support Engineer; L2​/L3

Position: Microsoft Workplace & VDI Expert - Senior Support Engineer (L2/L3)
Location: Zürich

Founded in 2019,
Ekkiden is an international consulting group that brings together an ecosystem of passionate and committed consultants, delivering organizational, operational, and technological transformation projects in IT/Digital, Industry/R&D, and Sustainability for large enterprises and SMEs across France, Switzerland, Spain, and Germany
.

Your Mission:

For one of our major clients in Zurich
, we are looking for a Senior Microsoft Workplace & VDI Engineer to reinforce a skilled Level 2 support team (4 people).

This is a 100% on-site, hands-on role with real ownership. You will act as the technical reference for Microsoft environments, VDI platforms, endpoint security, monitoring, and automation, ensuring a high-performance, secure, and seamless end-user experience
.

If you enjoy solving complex issues, optimizing systems at scale, and working close to the business, this role is for you.

What you’ll do:

Modern Workplace & Infrastructure Support

• Handle Level 2 & Level 3 incidents and requests
  , with a focus on complex and high-impact issues.
• Support and mentor Level 1 teams
  , especially on Microsoft services (Outlook, Exchange, Teams).
• Administer and evolve the Omnissa (formerly VMware EUC) ecosystem:
  Horizon, Workspace ONE, UEM (VDI/DaaS & endpoints).
• Manage and optimize the Microsoft stack
  :
  Windows 10/11, Intune/SCCM, Entra , Teams.
• Ensure stability, security, and compliance across workstations and mobile devices.

Monitoring, Performance & User Experience

• Administer on-premise monitoring tools for infrastructure health and capacity.
• Deploy and operate user experience monitoring solutions (Control Up or equivalent).
• Diagnose performance bottlenecks and optimize infrastructure paths
  .
• Implement automated performance benchmarks and integrate them into monitoring systems.

Identity, Security & Deployments

• Configure and manage Entra  (Azure AD), access policies, and identity services.
• Administer Microsoft Teams for secure, reliable collaboration.
• Design and execute OS, application, and patch deployment strategies
  .
• Apply endpoint security and compliance best practices
  .

Automation & Engineering Practices

• Develop and maintain Power Shell automation scripts
  .
• Contribute to CI/CD pipelines using Git Hub for infrastructure and workplace automation.
• Exposure to Terraform or Infrastructure as Code is a strong plus.
• Apply testing and validation processes to guarantee deployment quality.

Service Management & Knowledge Sharing

• Work with Service Desk+ (ITSM) for incident, change, and problem management.
• Participate in MDM / cmdm administration for endpoint and mobile security.
• Produce clear, structured documentation:
  runbooks, procedures, and technical guides
  .
• Actively contribute to knowledge sharing across L1/L2/L3 teams.

What we’re looking for:

Technical Expertise

• Strong background in Microsoft workplace technologies
  :
  Windows, Intune/SCCM, Teams, Entra , Exchange, Outlook.
• Proven hands-on experience with Omnissa / VMware EUC (Horizon, Workspace ONE, UEM).
• Solid expertise in monitoring, troubleshooting, and performance optimization
  .
• Advanced Power Shell scripting skills.
• Good understanding of CI/CD tools and Git Hub
  ; Terraform is a plus.
• Experience with ITSM tools (Service Desk+) and MDM solutions
  .

Experience

• 15+ years of professional experience
  .
• Strong track record in L2/L3 support within on-premise or hybrid environments
  .
• Comfortable acting as a technical authority and escalation point
  .

Languages

• English:
  Fluent
• French or German:
  Strong asset

What we offer:

🤝 Join us at the right moment and make your mark within a rapidly growing organization
🚀 A wide variety of missions in a challenging environment, allowing you to have a real impact on the company
💪 The opportunity to work autonomously and proactively contribute ideas so we can grow together
✨ A career path tailored to your personality, both in terms of role and location
👍 Continuous, high-quality training to help you unlock your full potential

What does the recruitment process at Ekkiden look like?

At Ekkiden, we are committed to providing a positive experience for every candidate.

Initial contact: Our recruitment team will reach out to discuss your motivations and expectations.
Interviews: You will have one or two interviews with our business managers, depending on the position you are applying for.
Client meeting: Finally, you will have the opportunity to meet the client.

While this is our standard recruitment process, it can be adapted depending on specific circumstances.

You can also find all our job opportunities on our website 👇

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