ProServe Area Leader; DEU Professional Services EMEA

The Amazon Web Services Professional Services (Pro Serve) team is looking for an experienced general manager, preferably from a professional services organization, to lead a direct team of sellers (Pro Serve Sales Managers, Pro Serve Account Executives, and or Pro Serve Cloud Architects), and partnering with Area delivery teams to achieve Area goals. As a direct report to the DEU Central Geo Leader, the Pro Serve Area Leader (PAL) is responsible for ensuring DEU Central (Germany, Switzerland, Austria, Greece and CEE Countries) are equipped to support Pro Serve’s ability to engage new and existing customers through a variety of transformative projects involving IT Strategy, distributed architecture, and hybrid cloud operations.

As the single threaded Pro Serve leader for DEU Central PALs are the “face of Pro Serve” and required to interlock with Amazon Global Sales (AGS) Leaders to ensure Pro Serve and AGS teams are working together as #OneAWSTeam to deliver bar raising customer business outcomes. PALs operate within the Pro Serve Geo leadership team, and are responsible for representing their Area, escalating blockers to performance, and ensuring teams are enabled to deliver results.

PALs routinely engage with C-level executives within our customers to provide executive leadership, relationship management, and pre‑sales support. Ultimately, they are responsible for ensuring Area teams (Sales, Delivery, Partner) work closely to drive business performance that meets and exceeds customer expectations. Acting as a path of escalation, internally and for customers, PALs are expected to be knowledgeable of our sales mechanisms, have knowledge of Pro Serve products and services, and be skilled at navigating executive relationships and enterprises to deliver outcomes for customers.

Your experience gained within professional services will ideally be supported by broad technology sector knowledge, which will equip you with the ability to translate technical concepts into business value for customers. You will demonstrate proficiency in driving sales teams, and the ability to apply sales methodologies optimizing CRM systems coupled with strong analytical, problem‑solving, and project‑management abilities. You will be measured on the DEU Central performance against key metrics including but not limited to Revenue, Billable Bookings, operating margin, team engagement, and customer satisfaction.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption.

We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center.

You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

As an experienced Professional Services Leader/General Manager, you will be responsible for:

• Leading and developing a high‑performing team of Account Executives and Cloud Architects
• Delivering against key metrics including but not limited to Revenue, Billable Bookings, operating margin, team engagement, and customer satisfaction
• Developing and supporting execution of sales strategies (including demand generation, strategic sales, GTM prioritisation) and Area operating strategies to meet team targets and drive revenue growth
• Managing customer…