Dynamics CE Project Manager

MY CLIENT

A well-established Microsoft-focused consulting organisation in Switzerland, supporting customers with the design and delivery of modern Customer Engagement (CE) and CRM solutions. They work with organisations of varying sizes to modernise sales and customer-facing processes using Microsoft Dynamics 365 and the Power Platform
, helping customers become more efficient, customer‑centric, and data‑driven.

What differentiates them:

• Strong delivery focus with ownership across the full project lifecycle
• Long‑term customer relationships rather than short‑term engagements
• High standards for project governance, quality, and delivery
• Genuine investment in people, training, and professional development
• A collaborative culture with flat hierarchies and clear decision‑making

As a Senior Project Manager / Consultant CE / CRM
, you will lead customer engagement and CRM transformation initiatives from initial discovery through to go‑live and handover. You will take responsibility for both delivery and customer advisory
, acting as a trusted partner to stakeholders across business and IT.

Your responsibilities include:

• Leading CE / CRM digital transformation projects using Microsoft Dynamics 365
• Owning project and program management, including scope, budget, resources, timelines, and quality
• Coordinating internal teams and external partner companies in complex engagements
• Advising customers on CRM processes, sales organisations, and customer engagement strategies
• Applying best practices and real‑world use cases to deliver scalable solutions
• Communicating confidently with stakeholders from operational teams to executive management
• Supporting presales activities with delivery and domain expertise

You are an experienced consultant or project manager with a strong background in CRM and customer engagement solutions
, ideally within the Microsoft ecosystem.

You bring:

• 5–10 years of experience in IT project management and/or consulting
• Proven experience delivering CE / CRM projects, preferably with Microsoft Dynamics 365
• Strong understanding of CRM processes (Sales, Marketing, Service, Field Service)
• Excellent stakeholder and expectation management skills
• A hands‑on, pragmatic working style with a strong sense of ownership
• Clear and confident communication skills at all levels
• A customer‑first mindset focused on delivering business value
• Fluency in German and English (spoken and written)
• High motivation, curiosity, and interest in new technologies

• Experience with the Microsoft Power Platform
• Exposure to large‑scale or multi‑vendor transformation programs
• Project management or Microsoft certifications
• Experience in regulated or enterprise environments

SALARY PACKAGE: € + benefits

• Ownership of complex, high‑impact CE / CRM transformation projects
• Close collaboration with customers and visible delivery outcomes
• A role that combines strategic advisory with hands‑on delivery
• Strong focus on quality, governance, and long‑term solutions
• Excellent development opportunities in a Microsoft‑centric environment
• A supportive team culture with experienced consultants and clear career paths