ICT Helpdesk Supporter

Location:

Zurich, on-site Workload:
Full-time

• Provide first‑level technical support to employees across international locations
• Resolve helpdesk tickets quickly and professionally
• Set up, configure, and maintain IT equipment (laptops, printers, mobile devices, VPN access)
• Manage Active Directory accounts (password resets, groups, permissions)
• Troubleshoot Microsoft 365 services (Exchange Online, Teams, SharePoint, One Drive)
• Assist with VPN connectivity and remote access issues
• Perform basic network troubleshooting (connectivity, DHCP, DNS)
• Support certificate‑based authentication and smart‑card login
• Document support requests, resolutions, and IT procedures
• Ensure compliance with IT policies, security standards, and GDPR
• Train employees on IT tools and systems
• Assist with onboarding and off‑boarding (accounts, equipment, access)
• Monitor security alerts and escalate threats as needed

• Completed IT education or equivalent training
• 1–2 years of experience in helpdesk/IT support
• Strong knowledge of Windows 10/11
• Experience with Active Directory user management
• Microsoft 365 troubleshooting (Exchange, Teams, SharePoint)
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
• Excellent English and German (spoken and written)
• Strong problem‑solving skills and customer‑service mindset

• macOS support
• Experience with virtualization (Proxmox)
• Basic Power Shell scripting
• Understanding of multi‑site environments
• Experience with IPsec/SSL VPN
• IT security and GDPR awareness
• ITIL Foundation (or willingness to obtain)