Corporate Receptionist

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As a Corporate Receptionist at JLL, you are part of the Workplace Experience Ambassador team who are the owners of the internal and external visitor experience. This role exists to provide the highest possible standards of engagement with our internal and external customers through all front‑of‑house and meeting & event services while delivering core front‑of‑house services such as sign‑in, badging, luggage, lost and found and deliveries.

You will take ownership of the visitor experience to ensure all interactions leave the customer with a positive, memorable experience while greeting, assisting and directing candidates, new hires, visitors and the general public appropriately. This comprehensive corporate reception role requires continual awareness of all onsite events to ensure the visitor experience is personalised and optimised while proactively contributing to maintaining the highest standards of presentation and functionality across front‑of‑house and meeting & event areas with great attention to detail.

• Take ownership of internal and external visitor experience ensuring all interactions leave customers with a positive, memorable experience through superior service delivery
• Deliver core front‑of‑house services including sign‑in, badging, luggage, lost and found and deliveries while receiving and directing telephone/email queries
• Greet, assist and direct candidates, new hires, visitors and the general public appropriately while maintaining continual awareness of onsite events for personalised experience
• Proactively contribute to maintaining highest standards of presentation and functionality across front‑of‑house and meeting & event areas with attention to detail
• Undertake physical setup of meeting and event spaces in line with team guidelines and EHS considerations while monitoring room environments comprehensively
• Create and maintain up‑to‑date Outlook, Conference Room Finder and SharePoint room booking systems for identified meeting and event spaces efficiently
• Provide high awareness of local area services including shops, restaurants, hotels and transport to support customers with comprehensive area knowledge
• Coordinate daily updating of room booking displays while supporting onsite space audits and walk‑the‑store processes for operational excellence

• Experience in reception, concierge or related field with excellent people skills and ability to interact with a wide range of client staff and demands
• Previous experience working within a high‑profile corporate environment with outstanding customer service skills and confidence communicating at all levels
• Fluency in English and local language with strong PC literacy and proven ability to manage daily activities using various systems for comprehensive coordination
• Very high attention to detail with ability to maintain professionalism at all times while being an ambassador of the team for superior representation
• Understanding of front‑of‑house services including sign‑in, badging, luggage, lost and found and deliveries coordination for comprehensive visitor management
• Knowledge of telephone, email and query direction through front‑of‑house while demonstrating greeting, assistance and direction capabilities for diverse visitors
• Experience with meeting and event spaces setup in line with guidelines while understanding room environment monitoring including furniture, signage and equipment
• Ability to be an excellent team player with a desire to go above and beyond for each other while working flexibly in different settings as part of a team

• Previous catering or hospitality experience for enhanced customer service and event coordination capabilities across diverse workplace environments
• Facilities management exposure for beneficial understanding of comprehensive workplace operations and maintenance coordination requirements
• Experience with Outlook, Conference Room Finder and SharePoint room booking systems creation and maintenance for enhanced technology coordination
• Knowledge of local area services…