Junior Client Support Specialist

Fides Treasury Services is a leading provider of multibank connectivity, payments, and transaction communications. With over 100 years of experience, we connect thousands of corporates to more than 13,000 banks and payment providers worldwide, enabling cash and liquidity management for treasury and finance teams.

If you are interested in a career with a company with a strong global presence and a focus on innovation and customer satisfaction, then Fides is the right place for you. We are looking for a committed Junior Client Support Specialist who would like to strengthen our team and help realize our vision.

• Serve as the primary point of contact for our international corporate clients and software partners across written and phone channels.
• Act as the central intake channel for all inquiries related to the daily operation of our services and software solutions.
• Coordinate end‑to‑end case handling with our Professional Services team and IT departments to ensure a stable, smooth operation for our customers.
• Maintain clear, proactive communication with stakeholders by providing guidance, timely updates, and structured follow‑ups.
• Contribute to the development of team processes and policies
  , documenting best practices and expanding our knowledge base.
• Combine analytical skills
  , systems thinking
  , and strong communication to deliver high‑quality daily support.

• Technical (IT) or commercial education (apprenticeship or equivalent).
• Experience in a customer service or support role with a technical and/or professional services focus.
• Advantageous: knowledge of payments
  , financial messaging
  , corporate treasury
  , SWIFT
  , or experience with a treasury software provider.
• Confident interacting in writing and by phone with international enterprise customers.
• Customer‑centric mindset with strong service orientation and communication skills.
• Analytical and networked thinker with a structured, independent, and accountable working style.
• Ability to set priorities and deliver strong performance under pressure.
• Quick to learn new technical applications and processes.
• Languages: fluent English and French required;
  German is an advantage.
• Flexibility: openness to flexible working time models, including early/late hours and future occasional weekend work.

Join a mid‑sized company with an international footprint
, where you will take on a varied, exciting, and challenging role. You will work in a modern environment
, alongside a highly motivated team
, with attractive employment conditions
.