Customer Service Specialist

Customer Service Specialist – Nokia

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As a GSM‑R Radio Engineer in Zürich & Belp, you will be part of a dynamic team focused on enhancing railway communication for SBB in Switzerland. Embrace a hybrid work model, splitting your time between the office in Zürich, our test lab in Belp, and on‑site installations. You’ll engage in hands‑on activities such as installation, commissioning, and troubleshooting (including software upgrades, logfile and protocol analyses), collaborating closely with experienced radio engineers and subcontractors.

The role involves participating in emergency standby services approximately every six weeks, ensuring the safety and reliability of railway networks. You will conduct end‑to‑end testing, software updates, and interact with customers, providing meaningful challenges and rewards.

Enjoy long‑term job security with exciting projects leading toward the future of railway communication (FRMCS). Our close‑knit team values collaboration, making your contributions impactful in a supportive and engaging environment.

• Act as the key liaison with railway customers, enhancing their experience in Radio Access technologies across all service areas.
• Focus on maintenance and care activities.
• Troubleshoot and replicate errors in the lab to improve product functionality and significantly boost customer satisfaction.
• Conduct comprehensive site audits and surveys, ensuring service delivery meets both quality standards and safety compliance.
• Use advanced measurement equipment to gather data for identifying and resolving network issues effectively on‑site.
• Coordinate efforts with subcontractors and third‑party suppliers to ensure smooth project execution and effective communication.
• Engage in FRMCS pilot projects, offering innovative solutions while collaborating with R&D teams for future advancements.
• Collaborate closely with a tight‑knit team to test software updates, analyze network performance, and significantly enhance user experiences.

• Diploma/Master in telecommunication/electrotechnology or similar.
• Fluent in English and German (minimum C1 level);
  French is a plus.
• Minimum 5 years of Radio Access experience with strong 2G GSM‑R knowledge.
• Experience in commissioning, integration, and testing of Nokia Base stations and related systems.
• Proficient in troubleshooting and performing software updates on radio equipment on‑site.
• Experience adhering to railroad‑specific safety regulations (GSM‑R).

• Familiarity with 5G Radio and FRMCS.
• Experience in leading and coordinating subcontractors.
• Ability to work independently and collaboratively in mixed local and virtual teams.
• Experience with Nokia GSM‑R environment e.g. Nokia’s Base station Talk‑Family, Flexi Multiradio 10, BTS / BSC / RNC / MSC / Node B / Net Act / Manta Ray.

Important
:
Availability for night and weekend work and participation in local on‑call service (6–8 assignments per year) is necessary.

Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

• Flexible working models to support work–life balance.
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility).
• Mandatory accident insurance, supplementary accident insurance, daily indemnity insurance for long‑term sick leave – all premiums fully covered by Nokia.
• Pension plan ensuring financial security for the future.
• Corporate benefits platform offering a wide range of vendor discounts and meal allowance.
• Well‑being programs to support your mental and physical health.
• Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions.
• A learning environment which promotes personal growth and professional development – for your role and beyond.