Student UX Researcher; f​/m​/d Hybrid model

Company Description

Welcome to SMG Swiss Marketplace Group!
SMG is a pioneering network of online marketplaces and a leading European digital company that simplifies people’s lives with forward-looking products.
We operate leading marketplaces across real estate, automotive, general classifieds, and finance & insurance. We’re driven by our values:
Better Together, Aim High, and Act Responsibly.

Meet the team!

At SMG, our strength lies in our people. Meet some of the team members with whom you could work:

• Mathias Jenny - Head of Research & Innovation-Linked In

You’re studying and want hands‑on experience in UX Research, especially the part that makes research actually happen? Join our UX Research Team at
SMG Automotive
(Auto Scout
24 and Moto Scout
24) and help us run high-quality research at scale.

As an Student UX Researcher, you will be supporting our team of
designers, product managers
and
researchers
in learning and understanding our users’ needs, behaviors and emotions. This will give you the opportunity to grow your expertise in the field of UX.
Moreover, your work will contribute to
shaping design
and
product decisions
of the most important vehicle marketplaces in Switzerland and will have a direct impact on millions of people.

• Run and continuously improve our
  participant recruitment & scheduling
  process (screeners, coordination, reminders, incentives).
• Support
  qualitative studies
  (interviews, user testing): prep scripts, take notes and moderate the sessions.
• Keep our
  research repository
  clean and useful: document research insights, create project summaries and share important insights with stakeholders.
• Maintain and improve our
  research toolkit
  : templates, checklists, guidelines, and “how we do research”.
• Support the
  research intake process
  (triage requests, clarify needs, keep the research calendar up to date).
• Coordinate with external partners/vendors when needed (e.g., recruitment providers).
• Support quantitative research
• Support communication of Insights:
  reports, summaries
  and
  stakeholder communication
  .
• Help organise and support
  workshops
  and insight-sharing sessions (e.g. ideation, journey mapping).

Who you are

• You’re currently enrolled in a Bachelor’s or Master’s program (e.g., Psychology, HCI, Cognitive Science, Human Factors, Business/Behavioral Science, or similar).
• You’re
  highly organised, reliable
  , and you enjoy making complex work streams run smoothly.
• You care about quality and details (because research ops is where details matter).
• You can
  keep your Thursday afternoons free
  from other commitments. That's when we have our user testing afternoons.
• You communicate clearly in
  English
  (our corporate language) and
  German
  .
• You’re comfortable with digital tools (e.g., notion, Miro). Bonus if you’ve used research tools like Lookback, Caplena, Qualtrics, Zapier, or similar.
• Big plus: statistical analysis skills in R or SPSS.

Why you should join us

• You’ll learn how professional UX Research works in a real product environment.
• Your work will directly increase the team’s ability to deliver timely, high-quality insights.
• You’ll be part of a fun, dynamic and international team that values curiosity, impact, and collaboration.

Your new crew is a highly international and diverse group of fantastic co-workers. We live a
hybrid
work set‑up with no fixed office days. You are invited to any of our modern and spacious offices in
Zurich
and
Fribourg
, or stay at your home. Your working hours are also very
flexible
and always up for discussion - so don’t worry about your next finals, we’ll understand and support you there!

We’d love to hear from you. Just send us your CV and a few lines about why you’re excited to join.

#LI-Hybrid

SMG Swiss Marketplace Group is a pioneering network of online marketplaces and a cutting‑edge digital company that simplifies people’s lives with innovative products.
SMG Swiss Marketplace Group provides customers with the best tools to meet their life decision needs. The portfolio includes Real Estate (Immo Scout
24, Homegate, Flatfox, Immostreet.ch, alle‑immobilien.ch, home.ch, Publimmo, Acheter‑Louer.ch, CASASOFT, IAZI), Automotive (Auto Scout
24, Moto Scout
24), General Marketplaces (anibis.ch, tutti.ch, Ricardo) and Finance & Insurance (Finance Scout
24, moneyland.ch).

SMG Swiss Marketplace Group primarily engages with candidates directly. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have specifically requested their assistance for particular roles. Any submissions made without a prior request from our Talent Acquisition team will not be acknowledged or considered. We appreciate the understanding and cooperation of recruitment agencies in respecting this policy.