Institutional Client Services Associate - German speaking

Responsibilities

include, but are not limited to :

• Troubleshoot and resolve technical, account, and trade-related queries via telephone, ticket, and live chat.
• Escalate high-level issues to relevant stakeholders and make suggestions for process improvement.
• Other ad hoc projects and duties, including client training, general market research and development, etc

• Strong knowledge of listed Equities, Options, Futures, and / or FX
• Analytical problem-solver with a passion for technology and financial markets
• Prior experience in international settlements or clearing operations is a plus.
• German and English speaking - any additional European languages are a plus.
• University degree or higher
• At least one to two years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a firm grasp of the core competencies will also be considered)

• Salary commensurate with experience
• Performance-based cash bonus and stock grant
• Hybrid work model
• Daily company-paid lunch. Fruit and snack options throughout the day