Head of Restaurant Operations EMEA

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Head of Restaurant Operations EMEA is responsible for leading and setting the strategic direction of Operations for all four RBI brands (Burger King, Popeyes, Tim Hortons, Firehouse Subs) in the EMEA region. Reporting to the Regional President EMEA, this individual will oversee ongoing innovation and development that will continue to support and grow our brands in the region and the QSR industry at large.

The ideal candidate has strong organizational leadership experience and is a strategic cross-functional business leader. You must be collaborative and work well in a fast-paced, ever-changing environment where leadership, attention to detail, problem solving, strong communication skills and adaptability are key success levers to drive projects forward. The ideal candidate understands the importance of never settling for status quo, always looks for opportunities to improve processes and has a constant eye for breakthrough ideas that will drive the business forward.

Effectiveness in the role will be demonstrated by strong results in restaurant audits, guest satisfaction surveys, digital guest feedback, speed of service assessments, operational effectiveness and sales, as well as operational collaboration with teams in Restaurant Technology, Field Operations, Development, Digital and Marketing.

The role is based in Zug, Switzerland and requires 5 days per week in the office.

• Stay informed on best practices in the quick-service restaurant industry and help shape a forward-looking vision for delivering modern, efficient, and customer-centric operations
• This includes operational components of the strategic plan for each brand, identification of investment areas and prioritization of major initiatives.

• Work together with Franchise partners to continually improve performance at restaurant and franchise level, working closely with the Field Operations functions for each brand

• Oversee testing and development of restaurant procedures for new and existing food products, with consistency, speed of service, and simplicity as top priorities.

• Lead the Operations Equipment team to continually look for opportunities and find innovative solutions to improve efficiencies, broaden our scope of potential offerings, minimize required maintenance and lengthen the equipment life span.

• Oversee guest experience across all brands, ensuring exceptional service standards and GX projects execution. Lead and support the regional Guest Experience Team in improving the key performance metrics.

• Liaise with the International (EMEA, APAC, LAC) training strategy team to develop programs for restaurant owners, team members and regional corporate field staff.
• Advise the central training team on region-specific needs, including recommendation of appropriate training mediums for best-in‑class team member training

• Identify labor…