SAP S​/HANA 1st Level Support Specialist

ALGOTEQUE is an IT consultancy firm that helps startups, mid‑sized and large corporations to create and deliver innovative technologies. Our team has a successful track record in designing, developing, implementing, and integrating software solutions (AI, ML, BI, Web, Automation) for Telecom, Energy, Bank, Insurance, Pharma, Automotive, Industry, e‑commerce. We deliver our services both in fixed‑price and time‑and‑materials models, helping our customers achieve their business and IT strategies.

We are looking for a SAP S/4

HANA 1st Level Support Specialist to act as the first point of contact for end‑users, ensuring smooth day‑to‑day operation of the S/4

HANA platform with a strong focus on SAP Fiori and high First‑Call‑Resolution rates.

• Act as the first point of contact for all S/4
  
  HANA‑related incidents and service requests.
• Provide first‑level support for SAP Fiori Launchpad and Fiori Apps, including access, roles, navigation, and basic troubleshooting.
• Support users with how‑to questions related to S/4
  
  HANA business processes and the new user experience.
• Handle basic system administration tasks, such as password resets and user unlocking.
• Support master data‑related inquiries, including Business Partner topics.
• Document solutions and contribute to the S/4
  
  HANA knowledge base.
• Escalate complex issues to 2nd level support and monitor ticket resolution in line with SLAs.
• Support user enablement and change adoption during the transition from SAP ECC to S/4
  
  HANA.

• Basic working knowledge of the SAP S/4
  
  HANA environment and its fundamental differences from ECC.
• Familiarity with the SAP Fiori Launchpad and Fiori Apps navigation and UI concept.
• Excellent analytical and problem‑solving skills with a strong focus on customer service.
• Exceptional communication skills, able to explain technical issues to non‑technical staff.
• Proficiency in using ticketing/help desk software.
• Fluent English and German required.