Lead, Operate State-Order to Cash

Job Function

Technology Product & Platform Management

Business Systems Analysis

People Leader

Zug, Switzerland

About Innovative Medicine:
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains.

This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost‑effective, fit‑for‑purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end‑of‑life system exposure that we risk towards the end of this decade.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

United States - Requisition Number: R-058673

Switzerland - Requisition Number: R-060896

Belgium, Ireland, and Italy - Requisition Number: R-060858

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

We are searching for the best talent for a Transcend:
Lead, Operate State
- Order to Cash! This hybrid position will be located in Titusville, New Jersey. Alternate hybrid locations may be considered in Raritan, New Jersey;
Malvern, PA;
Latina, Italy;
Cork, Ireland;
Beerse, Belgium; or Zug or Schaffhausen, Switzerland.

Are you ready to be part of a multi‑year global business transformation initiative that will transform and standardize our core business processes and products across Plan, Source, Make, Quality, Deliver, and Data, and enable our integrated data strategy through a single SAP S/4 HANA instance? Apply today for this exciting opportunity to shape and set the future direction for supporting and improving our new process across all areas.

• Collaborate with the Functional template owners and Functional CoE, and lead the Governance process with respect to capability improvements in the End to End Order to Cash process flow
• In partnership with Technology, sustain and manage the content & configuration elements of the system solution including process flows
• Partner with Master Data and ensure Delivery of connected master data and transaction data excellence that support IM Operations
• Ensure compliance with the IM and Transcend processes
• Forge effective partnerships with IT, in the development of the connection points with the Integration layer and seamlessly connect to the enterprise architecture, visualization and analytics design
• Work closely with the other Order to Cash Strategic Program Leads to continuously embed best practice and agile methodologies in the support of IM Transcend system
• Ensure support across functions is established and maintained for deployed capabilities
• Leverage best practices across the enterprise, drive preventative action, enable enterprise/E2E knowledge‑sharing and act as an escalation point for critical user issues
• Support sustainment infrastructure to oversee and assist Super Users in providing access and security controls support for the systems according to the defined processes
• Ensure all support documentation aligns with the IM Quality Management System requirements, including creation, revision, review, and approval when it is required
• Support Sustainment functional teams understand the impact systems standards and architecture changes will have on the template capabilities and the need to engage with the Change Control Board Create and maintain…