SAP Service Delivery Manager

ALGOTEQUE is an IT consultancy firm that helps startups, mid-sized and large corporations to create and deliver innovative technologies. Our team has a successful track record in designing, developing, implementing, and integrating software solutions (AI, ML, BI, Web, Automation) for Telecom, Energy, Bank, Insurance, Pharma, Automotive, Industry, e-commerce. We deliver our services both in fixed-price and time-and-materials models, helping our customers achieve their business and IT strategies.

We are looking for a SAP Service Delivery Manager to ensure stable, compliant, and high-quality service delivery within a global S/4

HANA transformation and run environment.

• Own end-to-end service delivery for SAP S/4
  
  HANA systems.
• Ensure availability, performance, and stability of the S/4
  
  HANA landscape.
• Manage SLAs, KPIs, service reviews, and continuous improvement initiatives.
• Act as escalation point for S/4
  
  HANA-related incidents, risks, and operational issues.
• Coordinate internal IT teams, AMS providers, and business stakeholders.
• Ensure compliance with security, audit, and governance standards.
• Support transition from project delivery to S/4
  
  HANA run and hypercare.
• Drive standardization, automation, and optimization of service processes.

• Proven experience in SAP S/4
  
  HANA service delivery or operations.
• Strong understanding of S/4
  
  HANA architecture, processes, and modules.
• Experience in international, or regulated SAP environments.
• ITIL-based service management knowledge.
• Excellent stakeholder management, communication, and leadership skills.