Branch Manager
Job in
Zionsville, Boone County, Indiana, 46077, USA
Listing for:
Secfed
Full Time
position
Listed on 2026-02-08
Job specializations:
-
Management
Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly
USD
100000.00
125000.00
YEAR
Job Description & How to Apply Below
Overview
Description
SFSB is a mutually owned, community centered organization dedicated to providing financial products and services, financial education, and qualified volunteers to support the communities in which our banking centers are located.
This position requires a positive leadership style with an all-inclusive mindset. The Branch Manager must also be able to identify and develop every team member’s strengths, effectively communicate constructive feedback, and provide resources and training to ensure team members are prepared to meet customer expectations. As a leader/coach, the manager will schedule consistent, one on one coaching sessions with team members to provide an opportunity to discuss successes, struggles and progress towards meeting retail sales goals.
The Branch Manager sets the standard of expectation by successfully modeling the ability to have needs-based conversations with customers to identify and make appropriate product and service recommendations to develop relationships and cultivate a sustainable customer base that will increase market share. In addition, the Branch Manager must possess a knowledge of the bank policies and procedures to ensure the operations of the branch follow federal and state regulations.
Depending on the number of team members, the Branch Manager will also be required to either conduct the BAM duties in his/her absence or perform the duties as part of the Branch Manager’s normal routine.
Specific
Job Functions:
Strategic ObjectivesReviews, executes, and practices objectives within SFSB’s Strategic Plan.Realize and support strategies developed through strategic thinking process and integrate these back into the branch goals.Branch GrowthDevelops branch goals and budgets to aid in meeting profitability standards.Utilizes branch income and financial statements to improve performance and implement plans for meeting branch goals.Actively promote commercial and consumer loan growth by identifying potential markets and developing strategies to secure new business and expand on the existing customer base.Acts on all potential leads that are presented in a timely manner.Reviews lists, records, newspapers, etc., for business development leads.Solicits commercial deposit accounts and cash management relationships from new and existing customers.Building customer RelationshipsParticipates in activities for generating new business such as sales calls and special events.Promotes a favorable image of the bank in all business activities within the community.Make calls on existing customers to expand their utilization of the bank’s products and services and to express appreciation for those products and services being used.Takes personal ownership of any customer problems to see that they are resolved.Attends to the needs of customers and prospective customers on banking matters of the following types:Signs such items as Official Checks.Provides notary services.Authorizes the cashing of non-routine checks.Approves checks exceeding CRM’s authority.Handles customer complaints related to the Bank’s services, explains service charges, and follows through on misdirected items or errors.Greet customers by name, use name in conversation.Respond to customer inquiries within 24 hours, within one hour if it is an emergency.Performs CRM duties when needed following CRM Job Description, including recommending, explaining, and opening new deposit and loan accounts, (to maintain skills learned, teller work required at least monthly)Ensures ongoing sales, service, and products knowledge training within branch.Responsible for knowing and cross-selling bank products to help the customer obtain their financial goals.Work to improve overall customer Xperience with team.Utilizes SFSB’s customer service relationship management software.CommunicationInteracts regularly with the Executive Team to ensure that the branches operational priorities are aligned with the total Bank’s direction.Is responsible for assisting in the preparation and conducting the Monthly Retail Strategy Meetings.Reports at Monthly Branch Manager Meetings.Participates in Branch huddles and Weekly Cultivate…
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