Service Manager; Multi Family

Birge & Held

Investing in Communities to Transform Lives.

Supporting 3 Multifamily Communities:
The Rail at 1380, The Alinium at Zionsville, and The Reserve at Williams Glen (Zionsville, IN) - 832 units.

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People
, demonstrate Leadership at Every Level
, and are Always Learning & Innovating
. Through these core values, we make our purpose a reality, “
Investing in Communities to Transform Lives.”

The Service Manager will oversee the day‑to‑day maintenance of an asset assigned. This individual will be responsible for ensuring that physical assets are maintained to the highest standards, managing on‑site maintenance teams, optimizing preventive maintenance programs, and ensuring compliance with safety and operational protocols. The ideal candidate is a hands‑on leader with strong technical skills, excellent organizational abilities, and a proactive, solutions‑driven mindset.

The Service Manager reports to the Operations Manager.

• Provide hands‑on leadership and direction to on‑site maintenance teams across B&H properties to ensure consistent, high‑quality service.
• Train, mentor, and support development of maintenance team members. Participate in hiring, onboarding, coaching, and performance reviews.
• Foster a culture of safety, accountability, and high performance throughout the maintenance team.

• Develop and implement preventive maintenance programs to minimize equipment failures and extend asset life.
• Conduct regular inspections and audits to assess property conditions and identify areas needing attention.
• Confirm accurate replacement of capital items, ensuring proper repair‑vs‑replacement decisions are made.
• Ensure completion of work orders within 48 hours (excluding emergencies) and unit turns within five (5) working days, unless otherwise directed by the Operations Manager.
• Perform on‑site work when necessary to support property functionality and appearance.

• Collaborate with Operations Managers to schedule and execute capital improvement and renovation projects.
• Schedule vendor work as needed, ensuring timely execution and quality results.

• Ensure all maintenance operations comply with OSHA regulations and local, state, and federal requirements.
• Promote safe working practices and adherence to company policies at all times.

• Manage vendor relationships and oversee third‑party contractors for services such as HVAC, plumbing, landscaping, and general maintenance.
• Monitor vendor performance to ensure cost‑effectiveness and quality standards.

• Maintain inventory control of tools, equipment, and maintenance supplies.
• Oversee procurement processes to ensure timely and budget‑conscious purchasing across sites.

• Respond to emergency maintenance issues and provide after‑hours support when necessary.
• Ensure all maintenance staff are available to participate in the on‑call rotation as needed.

• Maintain property grounds as needed to ensure a clean, safe, and welcoming environment for residents and visitors.
• Support seasonal curb appeal efforts across multiple properties.

• Provide assistance to other B&H assets as needed to drive broader company goals and operational success.

• Minimum of three (3) – five (5) years of demonstrated success in apartment maintenance or a related field.
• A minimum of three (3) – five (5) years of experience in HVAC or formal technical training in heating and air conditioning is required.
• EPA certification required for refrigerant handling, or willingness to obtain…