Night Auditor

hospitality on hand all through the night

Compensation:
Starting at $15.00 per hour

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests’ challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Thank departing guests, verify accurate billing, and encourage return visits.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• If applicable, maintain balance and security of house bank and accurately log all transactions.

• 2+ years of customer service experience, preferably in Hospitality or related industry
• High School diploma or equivalency education certificate required

• Excellent verbal and written communication skills
• Must be able to speak, read, and write in primary language used in the workplace

• 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally
• Ability to independently work during overnight hours

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

The Inn on Sheridan is an independent boutique hotel. We offer beautiful accommodations with your comfort and budget in mind. To honor our Great Lakes Naval Academy families we offer a Military discount, ask for details at check in.

Ideal for weddings, seminars, retreats or a romantic getaway, we are midway between Chicago and Milwaukee only blocks from the Lake Michigan shore. Easy access to Six Flags, Great Lakes Naval Station, Ravinia Music Fest, Prime Outlets, Bristol Renaissance Faire, Genesee Theater, Thunderhawk Golf, North Point Marina and Cancer Treatment Centers of America. Metra rail service to downtown Chicago runs daily.

Enjoy our 24 hour fitness facility and library, grab your favorite drink at Callie's Coffee Shoppe, eat lunch or dinner at Bailey's Corner Pub and shop Callie's Boutique for one of a kind clothing, accessories and gifts.