Sales Engineer

Entry-level position where the individual gains foundational knowledge of the product and sales process.

A sales engineer is a professional who combines strong technical knowledge with sales skills to sell complex technical products or services to businesses, acting as a bridge between a company's technical offerings and customer needs by explaining product features, addressing technical concerns, and ultimately closing sales by demonstrating how the product can solve customer problems; and are responsible for understanding customer requirements, providing technical expertise, and collaborating with the sales team to secure deals.

• Answer customer inquiries in a prompt, professional manner.
• Provide customer service and customer satisfaction with respect to request for quotation, order entry, expediting, shipping and documentation.
• Read and understand blueprints, interpret specifications.
• Create detailed bill of materials, spreadsheets and supporting documents based on take-offs.
• Determine the appropriate Plascore product suitable for the customer’s application.
• Perform contract review on standard and non-standard products.
• Analyze customer requirements and devise appropriate solutions to customer application issues.
• Follow up on RFQ’s to obtain orders or obtain reason for loss.
• Update customer contact information on Plascore’s contact management system.
• Manage samples in sample room.
• Coordinate trade shows as assigned.
• Update measures on sales performance and analyze trends.
• Deep understanding of product specifications, functionality, and technical aspects to effectively answer customer questions and address concerns.
• Building relationships with potential and existing clients, identifying their needs, and tailoring product solutions to fit those needs.
• Presenting product features and benefits through demonstrations, presentations, and technical discussions.
• Collaborating with the sales team by providing technical information, supporting sales pitches, and participating in customer meetings.
• Preparing detailed proposals and quotes that accurately reflect customer requirements and pricing.
• Advising customers on system design, integration, and potential applications of the product.
• Staying updated on industry trends, competitor offerings, and emerging technologies to identify new business opportunities.
• Providing technical training to customers on product usage and troubleshooting.
• Identifying and resolving technical issues that may arise during the sales process or post-sale implementation.
• A Sales Engineer 1 will focus on understanding the basic features and benefits of the product.
• Sales Engineer 1 might handle simpler sales cycles with less technical involvement.
• A Sales Engineer 1 may primarily provide product demonstrations and basic technical support.
• Participate in improving our product, processes, equipment, and methods.
• Handle internal and external questions in a prompt, professional manner.
• Maintain a clean and safe work environment at all times.
• Continually look for ways to improve job efficiency and performance.
• Perform all reasonably related duties as assigned.

• Strong technical background in relevant engineering disciplines
• Excellent communication and presentation skills to explain complex technical concepts clearly
• Ability to build relationships and rapport with customers
• Sales acumen, including lead generation, negotiation, and closing deals
• Analytical skills to assess customer needs and identify appropriate solutions
• Ability to work effectively both independently and as part of a sales team
• Works closely with more senior staff. Works on projects of varying complexity.
• Helps plan projects or subtasks. Limited planning required outside immediate or assigned task.
• Contributes to milestones.
• Knows and applies basic concepts and techniques of the profession.
• Works within well-established practices and clearly defined scope of work.
• Work reviewed frequently.
• Initiative demonstrated moderate problem solving within assigned tasks.
• Able to communicate clearly in writing (e.g. email, memos, explanations, drawings) and explain work to his/her supervisor and others in the group.…