Supervisor Support Services

Job Summary

Provides Customer Service focused leadership by maintaining shift accountability through the supervision of workflow for support services departments including Nutrition/Environmental services, Patient Transport and Hospitality Technician operations. Assists manager with employee development, education and disciplinary actions on assigned shifts. Collects, monitors, analyzes and summarizes data to identify potential process inefficiencies and/or quality assurance issues.

• Assumes shift accountability for supervising the daily activities of team members to ensure consistency with current policies, procedures, protocols and standards. Makes suggestions for change and provides input into policies, procedures, and goals.
• Supports the development of the staff schedule to ensure operational needs are met and overtime costs and FTE’s are managed through payroll verification.
• Responsible for interviewing, hiring, and training employees; planning and assigning work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Acts as a customer advocate by providing ongoing communication with customers, staff, and management regarding service issues.
• Assists in the development, data collection, analysis and action plan related to area of responsibility.

• Required High School Diploma or equivalent
• Preferred Associate's Degree or equivalent
• 3 years of relevant experience; related experience in one or more of the service lines that will be managed (Required)
• 2 years of relevant experience;
  Leadership (Required)
• 1 year of relevant experience;
  Customer Service (Required)
• CRT-Basic Life Support (BLS) - AHA or ARC required 90 days
• CRT-Basic Life Support Instructor (BLS INSTR) - ARC or AHA preferred 90 days
• CRT-Food Protection Manager or CRT-Serv Safe Manager or CRT-Food Handler or CRT-Serv Safe Allergen or CRT-Food Allergy (Required or Preferred 90 days)