Sales & Admin assistant

Position scope:  As a member of the Export Sales Team, reports to the Commercial Administration Manager. Responsible for interfacing with customers (Private Label and Strategic customers), with Supply Chain and Production Planning Departments and with external service providers.

Key Responsibilities and Accountabilities
Act as a Front Office point of contact for customers, ensuring professional, timely and effective communication.
Process and manage customer orders, ensuring accurate entry and timely follow-up of commercial offers.
Coordinate closely with Sales, Logistics and Planning teams to guarantee excellent customer service.
Monitor shipments and oversee all related documentation to ensure smooth and on-time deliveries.
Maintain proactive communication with customers through regular follow-up calls, meetings and conferences.
Perform administrative and customer service tasks with a strong focus on exceeding customer expectations.
Carry out back-office activities in support of the commercial and sales teams.

Qualifications and Skills
University degree or Higher Education qualification.
Academic background in  Foreign Trade  , with exposure to Letters of Credit (L/Cs) and a solid understanding of export procedures.
Fluent English is mandatory  ; additional languages such as French or German will be highly valued.
Minimum 1–2 years of proven experience  in a  Front Office, Customer Service or Commercial Back Office  role, preferably within an industrial or B2B environment.
Strong command of  Microsoft Office  , with an  advanced level of Excel  required. Knowledge of  ERP D365 will be a strong advantage.
Excellent organizational and time-management skills, with the ability to manage multiple priorities.
Strong interpersonal and communication skills, customer-oriented mindset and attention to detail.
Ability to perform effectively in a fast-paced, dynamic environment.

Equal Opportunity Statement  :
Fersa is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified individuals regardless of race, color, sex, age, national origin, religion, disability, veteran status, sexual orientation, gender identity, union affiliation, citizenship status, or any other legally protected status.