Retail Sales Associate

We are seeking entry-level, full-time Pawnbroker / Retail Sales Associate positions at First Cash across pawn store locations nationwide. The Pawnbroker / Retail Sales Associate greets, engages, and assists customers with sales, loans, and other transactions on both the lending and retail sides of the business. The role involves working with a variety of jewelry and general merchandise, including tools, electronics, firearms in FFL locations, and more.

The successful candidate will join a team to deliver positive, professional customer service and problem resolution.

• Greets and interacts with customers to develop a rapport to better provide and recommend appropriate financial solutions.
• Performs non-management open and close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of the pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties, as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time, standing, walking, bending, climbing, pushing, pulling, etc.
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage buildings.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team oriented.
• Ability to multi task in a fast paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Must be able to work at multiple locations as business needs dictate.
• Must have the ability to work a flexible retail schedule including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: one week of paid vacation after six months of active, full time service. Additional week after one year; two weeks on each anniversary thereafter. 120 hours after five years.
• Sick/Personal: 8 hours after 6 months; 16 hours each anniversary thereafter (years 2-5); 24 hours after five years.
• Employee discounts are available on the first day of active employment.
• Tuition Reimbursement with First Cash Education up to 2000 per semester for full-time employees meeting minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2-8% commission, based on the gross profit of their personal performance. Applicants are provided with more details during the interview process.

Note:

The information contained in this description is not intended to be an all-inclusive list of duties and responsibilities. Management has the discretion to assign or reassign duties at any time. Duties and…