Senior Technology Assistant

MUSKINGUM COUNTY LIBRARY SYSTEM SENIOR TECHNOLOGY ASSISTANT

LOCATION: John McIntire 220 N. Fifth Street Zanesville, OH 43701

SALARY: $19.99 - $21.74 (40 hours a week, Varied Schedule)

CLOSING DATE
:
January 30, 2026

The Muskingum County Library System is seeking a Senior Technology Assistant to join our IT team. In this role, you will provide advanced technical support, lead key technology projects, and ensure our library’s digital resources are running smoothly for both staff and patrons.

• Provide Level 2 onsite and remote troubleshooting for complex hardware and software issues.
• Manage computer imaging, deployment, and mobile device management (MDM) systems.
• Lead initiatives like phishing simulations (KnowBe4) and malware investigations to keep our network secure.
• Organize and track progress on technology projects aimed at improving library systems.
• Work directly with vendors and provide hands-on training to staff on new library technology and software.

• An Associate’s Degree in Computer Science is a plus, equivalent experience will be considered.
• 1–2 years of experience maintaining IT systems is preferred.
• Must have a valid State of Ohio Driver’s License.

• Knowledge of:
  Windows, various software packages, general networking applications, troubleshooting techniques, networking concepts, wireless systems, infrastructure troubleshooting, security tools, malware investigation, and cybersecurity awareness platforms.
• Ability to: work independently on complex technical issues and manage multiple priorities, to learn new technology systems, and interact professionally with staff, vendors, and external partners.
• Skill in operating and supporting computer hardware, peripherals, and software applications.

• Health, Dental and Vision Insurance
• 9 paid holidays and 3 floating holidays
• 186 hours of PTO earned annually
• Employee Assistance Program
• Retirement plan: OPERS
  - Mandatory 10% employee contribution, 14% employer contribution