Overnight Closer

Overnight Closer – Customer Service Representative

Reports to:

Club Manager

Status:
Full Time/ Part Time / Non-Supervisor / Non-Exempt

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answer phone calls politely and friendly.
  • Take info calls and tours.
  • Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

• Customer Service: communicate and interact with customers, coworkers, and the public in ways that exceed expectations.
• Listening: actively listen, empathize, and solve problems collaboratively.
• Problem Solving: recognize, define, and analyze problems; propose solutions and seek assistance when needed.
• Diplomacy: demonstrate tact and skill, using appropriate behavior and language.
• Communication: communicate questions, concerns, or issues to a supervisor promptly.

• Honesty and strong work ethic.
• Strong customer service skills.
• Basic computer proficiency.

• Stand and walk at least 75% of the shift.
• Talk in person or on phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Seniority level:
Not Applicable

Employment type:

Full‑time

Job function:
Sales and Management

Industries:
Hospitals and Health Care

Referrals increase your chances of interviewing at Com For Care  Home Care (Raleigh, NC) by 2x.