Patient Services Representative | Outpatient Lymphedema | Rehab Services

Summary

The Patient Services Representative performs scheduling and registration, verifies eligibility and obtains authorizations for ambulatory appointments, procedures, or surgery scheduling in support of the patients' care needs. He/She is responsible for completing the patient registration in a timely and accurate manner to minimize interruption to patients' care. Patient Services Representative secures all demographic and financial information, including Medicare/Medicaid, Third Party Liability (TPL), and Workers Compensation;

verifies and/or notifies insurance company; completes cash deposits (co-pays, deductibles, self-pay); explains and answers registration questions on demand. Responsible to perform insurance verification, identify when pre-certification requirement exists for ambulatory appointment and obtains and documents pre-certification /authorizations prior to appointment. Transcribes orders; obtains and verifies required precertification/authorizations, when appropriate, for any scheduled outpatient procedure or surgery. Schedules procedure or surgery as patients' plan of care dictates.

Communicates closely with patient throughout care delivery process regarding (but not limited to) insurance, co-pays, deductibles, authorizations, procedure or surgery date, appointments, etc. Performs a variety of administrative duties including answering phones; faxing and filing of confidential documents; and basic Internet and email utilization.

Schedules and reschedules of all routine and non-routine medical services for assigned patient population. Coordinates scheduling and referrals to other healthcare providers and services. Confirms daily data entry of medical appointments, special instructions, patient information/jurisdiction, and pre/postoperative or procedure instructions. Performs a variety of administrative duties including answering phones; faxing and filing of confidential documents; and basic Internet and email utilization.

Provides excellent customer service to all internal and external customers. Works closely with the back office/medical assistant team and provider(s) to maximize the patients' care experience.

Performs scheduling (and rescheduling where appropriate) and registration, verifies eligibility and obtains authorizations for ambulatory appointments, procedures, or surgery scheduling in support of the patients' care needs. Coordinates scheduling and referrals to other healthcare providers and services. Completes patient registration in a timely and accurate manner to minimize interruption to patients' care.

Performs insurance verification, identifies when pre-certification requirement exists for ambulatory appointment and obtains and documents pre-certification /authorizations prior to appointment.

Secures all demographic and financial information, including Medicare/Medicaid, Third Party Liability (TPL), and Workers Compensation; verifies and/or notifies insurance company; completes cash deposits (co-pays, deductibles, self-pay); explains and answers registration questions on demand.

Obtains and verifies required precertification/authorizations, when appropriate, for any scheduled outpatient procedure or surgery.

Schedules procedure or surgery as patients' plan of care dictates. Communicates closely with patient throughout care delivery process regarding (but not limited to) insurance, co-pays, deductibles, authorizations, procedure or surgery date, appointments, etc.

Transcribes orders

Performs a variety of administrative duties including answering phones; faxing and filing of confidential documents; and basic Internet and email utilization

Provides excellent customer service to all internal and external customers. Works closely with the back office/medical assistant team and provider(s) to maximize the patients' care experience.

• High School or Equivalent Diploma
• 1 YOE Preferred

A career at Onvida Health is more than just a job. It s a place to have a long and rewarding career, making a difference in the lives of those in our shared community. When you join our team, you become an integral part of a thriving community committed to improving the health and well-being of everyone in southwestern Arizona.

At Onvida Health, we believe in progress with purpose. Our commitment to innovation is matched by our dedication to kindness and integrity. We take our values seriously because we know they lead to better outcomes for our patients and a better experience for all of us. We re looking for people who approach each day with a sense of possibility, a drive to make things better, and a commitment to kindness.

If that sounds like you, you re our kind of people.

If you re looking for a career where innovation meets compassion, where you can grow and contribute to building a healthier tomorrow, Onvida Health is the place for you.

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