Tire and Battery Service Advisor

Join to apply for the (USA) Tire and Battery Service Advisor role at Sam's Club

2 days ago Be among the first 25 applicants

This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$18.00/hr - $25.00/hr

What you'll do will involve...

• Be a Team Member:
  Collaborates with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources and mentoring new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service.
• Be an Expert:
  Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, Tire Pressure Monitoring systems, product specifications and seasonality; demonstrating knowledge of Point of Sale systems and phone and in‑person selling techniques.
• Be a Techie:
  Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement; utilizes handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training, adapting to new tools and encouraging others to use them.
• Be an Owner:
  Communicates equipment, tools and supplies needs to TBC Lead, tracks and monitors returns and special orders, operates cash registers, processes transactions, works hands‑on in the physical area maintaining accurate inventory, audit safety and compliance standards, reports TBC complaints, safety hazards and problems with products, services and work areas, completes paperwork, logs and other required documentation, ensuring merchandise is packaged, labelled and stored in accordance with company policies and procedures, identifying member needs, assists members with purchasing decisions and resolves issues and concerns.
• Be a Talent Ambassador:
  As a brand advocate, values the member's experience in the TBC area, models high‑quality service and products, and develops, influences, and inspires others for working in a style that is respectful, supportive and team‑oriented; understands the roadblocks and assists in training team members.
• Comply with company policies, procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy, and applying these in executing business processes and practices.
• Complete work assignments and priorities by using policies, data and resources, collaborating with managers, coworkers, customers and other business partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties and feedback.
• Respect the Individual:
  Embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
• Build team strong and trusting relationships, communicate with impact, energy and positivity to motivate and influence.
• Strengthen the team by helping develop and mentor others, recognizing others' contributions and accomplishments.
• Act with Integrity:
  Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us.
• Act with Integrity:
  Acts in a self‑less manner and is consistently humble, self‑aware, honest, fair and transparent.
• Serve our customers and members:
  Delivers results while putting the customer first.
• Make decisions based on reliable information, balance short and long‑term priorities and consider how own work impacts the team's ability to deliver on our purpose for all stakeholders.
• Strive for Excellence:
  Di…