Engineering Manager - Platform Integrations Lisbon

Engineering Manager - Platform Integrations

Lisbon

Pager Duty, Inc. (NYSE:

PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, Pager Duty is essential for delivering always‑on digital experiences to modern businesses.

Join us. At Pager Duty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award‑winning workplace.

Pager Duty is seeking an Engineering Manager to lead one of our customer‑focused and high‑performing teams within our Customer Service Operations group!

As Engineering Manager for Pager Duty’s Integrations team, you will be responsible for managing a team of software engineers who empower customer service teams to deliver delightful experiences through seamless integrations with strategic ticketing and ITSM platforms like Service Now, Jira, Salesforce, and Zendesk. You'll partner closely with Product Management and Design to deliver robust integrations and customer service workflows that enable tight communication and coordination loops between internal teams and their customers.

This is an exciting opportunity to lead a team that is bridging Pager Duty's incident management platform with the tools customer service teams rely on daily, helping customers quickly and efficiently discover and resolve incidents using Pager Duty together with their tools and workflows of choice.

This role is based in Lisbon, Portugal and is expected to come into the Lisbon office 2 days per week as part of Pager Duty's hybrid work model, so you can thrive in your new role and fully embrace being a Dutonian!

Key Responsibilities

• Build and manage a team of talented engineers, providing mentorship and coaching to help them learn, grow, and succeed.
• Partner closely with Product Management and senior engineers to create a vision and roadmap for strategic integrations and customer service operations features.
• Work with Engineering, Product, and UX stakeholders to deliver seamless, reliable integrations with ITSM platforms like Service Now and Jira, and customer service tools such as Zendesk and Salesforce.
• Balance engineering excellence with product delivery by making pragmatic trade‑off decisions on resourcing and priority, always keeping a long‑term view.
• Collaborate with other engineering leaders at Pager Duty on cross‑team initiatives, both cultural and technical, helping to drive positive change across the organization.
• Attract, recruit, and retain diverse talent, building a team that reflects varied backgrounds and perspectives.
• Measure impact by partnering with Product on defining success metrics for integration reliability, customer adoption, and feature delivery, ensuring engineering execution drives those outcomes.
• Support and advocate for Pager Duty's culture and values.

Basic Qualifications

• 8+ years of overall experience in Engineering
• 2+ years of Engineering Management experience
• Experience building and operating distributed systems with scalability, availability, and performance requirements
• Experience managing teams and fostering healthy, collaborative engineering cultures

Preferred Qualifications

• Experience working on large‑scale integration platforms and/or ITSM systems, with knowledge of common pitfalls and release processes
• Understanding of the balance between planning and execution, and when to get hands‑on versus when to step back
• Track record of helping teams consistently ship value to customers and articulating that value within and outside the team
• Experience hiring and developing engineers at varying levels of experience to help them reach their full potential
• Excellent communication skills across all levels of the organization, with an emphasis on providing context and empowering teams rather than prescribing solutions
• Technical depth to engage in design/code discussions when needed, particularly around integration patterns, API design, and enterprise platform compatibility
• Clear perspective on what "good engineering" looks like, and when to empower teams versus step in on critical decisions
• Familiari…