Call Centre Agent Whitehorse, YT

Wage: $21.00

Hours of Work: Full-Time (35-40 hours per week)

Location: Whitehorse, Yukon

• Phenomenal local and international flight benefits for you and your family!
• Extra travel benefits such as hotels and cruises
• Group RRSP investment options
• Vehicle and home heating fuel discounts through Chieftain Energy for you and your family

The Call Centre Agent plays a crucial role in generating company revenue through outstanding customer service and sales expertise. This position involves efficiently handling incoming phone calls and email inquiries, promoting products with a courteous and professional demeanor to drive sales.

• Answer incoming phone calls and emails directed to personal or shared customer contact channels, ensuring prompt and courteous responses
• Deliver exceptional customer service by proactively identifying and meeting customer needs with empathy and professionalism.
• Meet or exceed call volume and revenue targets set by the company, utilizing effective sales techniques and customer service strategies to drive performance and achieve sales goals
• Provide customers with comprehensive flight and airport information, assisting with itinerary changes and updates
• Maintain up-to-date knowledge of all Air North products and services to provide accurate information to customers

• Minimum 2 years' customer service experience
• A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
• Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
• Must be legally entitled to work in Canada

• Ability to speak French or other languages
• Previous Call Centre experience

• Submit your resume and cover letter explaining why you are an ideal fit for the role
• If selected, we'll reach out within 10 days for a brief introductory call
• Successful candidates will then proceed to an interview with our Recruiter and Hiring Manager
• We aim to make final decisions within 14 days of the initial call

At Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.

We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward.

Thank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!