Events & Visitor Services Associate

Who We Are

The Trustees of Reservations (The Trustees) is Massachusetts' premier conservation and preservation organization. We protect special places for future generations and rely on visitors, supporters, volunteers, and our 100,000 Member households. For more information, visit our website trustees.org.

Hourly Rate: 16.00 - 18.00

Hours per week: 25

Job Classification:
Nonexempt, Part-Time, Limited Term

Job Type: Onsite

Duration:
April 30 - November 10

Schedule:

Evening and weekend availability required

Location:

de Cordova Sculpture Park and Museum, Lincoln, MA

Your Impact: As an Events & Visitor Services Associate, you will work to further the mission of The Trustees and preserve our special places by providing superior customer service during daily visits, programs, and events. We seek a personable, confident professional who enjoys working with people.

The Role: You will work throughout de Cordova Sculpture Park & Museum, including at the visitor station, front desk, and during public and private events. You may assist with security, cross-department support, and special events as needed.

Specifically, you’ll:

Visitor Station

• Efficiently facilitate initial admissions sales or check-in.
• Provide information to orient visitors and set expectations for their visit (e.g., directions, daily offerings, special notices, deliveries, appointments).
• Support public and private events as needed based on information provided.

Front Desk

• Welcome visitors and provide guidance on museum/exhibition layouts and family activities.
• Share available programming and tours; facilitate group admissions and membership purchases.
• Manage external calls, forward to appropriate staff, address visitor questions, and provide internal support to de Cordova and Trustees’ staff.

Security

• Oversee guest interactions with exhibitions; greet guests entering the museum building.
• Ensure museum policies are followed and address issues respectfully.
• Assist with tours, events, and deliveries as needed.

Events

• Review Event Orders and plan for event needs; place event signage and related stanchions; greet and direct vendors.
• Provide occasional setup support and maintain security, cleanliness, and customer service standards during events.
• Assist with various tasks to ensure smooth events as directed by the event manager.

This is a part-time, limited term, nonexempt position, 25 hours per week, reporting to the Visitor Services & Security Manager.

Skills and Experience:

• Associate’s degree or equivalent work experience.
• 1+ year of experience with events and facilitating operations; public-facing customer service is preferred.
• Flexible schedule including nights and weekends; some events may end late (11pm or later).
• Experience with AV systems is preferred.
• Good judgment, time management, and ability to meet deadlines.
• Effective written and verbal communication skills.
• Ability to respond to escalated situations calmly and solve problems under pressure.
• Excellent external and internal customer service skills.
• Experience in catering or facilities management is preferred.
• Personable and patient, with attention to detail and the ability to work independently following policies and directions.

Physical Requirements:

• Standing, walking, reaching, and bending for more than 80% of the day.
• Must be able to lift up to 40 pounds.
• Must be able to drive a golf cart.

Eligibility Criteria:

• Current authorization to work in the United States by the first day of employment.
• Valid driver’s license and satisfactory driving record as outlined in The Trustees’ policy.
• satisfactory criminal background (CORI) check.

Don’t quite have all the skills and experience listed above? We still want to hear from you. We are committed to building a diverse team and encourage you to apply even if you are missing some skills.

Questions? Contact our People team

• Sick time:
  Prorated by length of service
• Vacation time:
  Prorated by length of service
• 12 observed holidays, 3 floating
• Massachusetts Paid Family Medical Leave
• Employee Assistance Program:
  Free access to confidential support services
• Reciprocity:
  Access to free and discounted admission and membership to museums for Trustees Staff, Volunteers, and Interns
• Discounts:
  Free entry to Trustees properties, discounted tickets, and merchandise at stores and inns

Equal Opportunity and Diversity:

The Trustees is an equal opportunity employer and does not discriminate based on protected status. We encourage applications from all qualified individuals and are committed to building a diverse team.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. We are committed to creating an inclusive and accessible work environment; reasonable accommodations during application or interview are available on request via the People team.