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Facilitator

Job in Yucca Valley, San Bernardino County, California, 92284, USA
Listing for: Lutheran Social Services of Southern California
Full Time position
Listed on 2026-03-02
Job specializations:
  • Social Work
    Family Advocacy & Support Services, Child Development/Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below

Description

Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they came together with another group of Lutheran congregations in Los Angeles, having the very same conversation. Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non-profit social service agency.

The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families throughout Southern California with over 40 different programs/services at nearly 14 different locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect.

Lutheran Social Services of Southern California’s Mission:
Ignited by faith, we live out God’s love by embracing, equipping, and empowering vulnerable people in Southern California.

Job Summary

The Facilitator is responsible for the primary contact with the WRAP Family, the development of the Child and Family Care Plan, and the coordination of services.

Wraparound Facilitator
  • Conducts the initial face‑to‑face meeting, ensuring all team members are present, including discussion of goals, process, the role of referring agency, expectations of family/caregiver, expectations for the child, development of the child/family team, safety issues and stability of housing, childcare, and respite needs. (1%)
  • Facilitates the development and completion and presentation to the county of:
    • An initial 24‑hour Safety Plan (1%)
    • An Individualized Service Plan within 60 days (10%)
      • Addressing all areas of need.
      • Based on child/family strengths and needs.
      • Identifies all phases of determining goals and needs
      • Sets benchmarks for transitioning the family to less restrictive, less intrusive, and less formal services (set at the family’s pace).
      • Extends or modifies the plan as needed.
  • Attends, coordinates, insures, and takes the lead in all meetings of the Child/Family team: (50%)
    • Provides a signature sheet including the formal/informal status of each member.
    • Coordinates the meeting date and creates a statement that by signing the sheet, each member understands the service plan, its goals, and action plan.
    • Reviews accomplishments since the previous meeting.
    • Discusses the provision and quality of activities.
    • Posts the team’s strengths and needs list.
    • Reassigns uncompleted tasks.
    • Restates assignments at the end of the meeting, including deadlines in writing.
  • Provides transportation in an insured company vehicle(s) to and from meetings, appointments, and services. (3%)
  • Maintains Mental Health and Wraparound charts at the standards delineated by the Department of Behavioral Health, the WRAP program, and other government regulatory agencies. (10%)
  • Provides or secures support and crisis/emergency services by proactive crisis prevention planning, continual review/revision of the Safety plan, and through direct contact face‑to‑face, by phone, or other communication systems. The facilitator takes their portion of on‑call time to provide these services and is always available when on call. (1 out of every 3 weeks for 7 days outside of regular hours).
  • Attends all required county WRAP meetings, including sub‑committee and training committees as assigned. (5%)
  • Ensures that all required testing and surveys for child/family team members are completed and submitted to the Quality Assurance officer on time. (20%)
  • Competency

    Problem‑Solving – Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics.

    Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

    Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and…

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