Patient Clinical Specialist

Responsibilities

Artificial Intelligence;
Advanced Technology;
The very best in patient care. With decades of expertise, Rad Net is Leading Radiology Forward
. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of Rad Net’s success is its people with the commitment to a better healthcare experience. When you join Rad Net as a Patient Clinical Specialist I, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Greets and registers patients in a friendly and service-oriented manner.
• Obtains proper insurance and patient information, collects signatures, and ensures accuracy and completion of necessary documentation.
• Verifies and updates patient/physician/insurance changes to ensure proper billing.
• Collects, records and ensures proper handling of co-pays and fees.
• Answers and transfers incoming phone calls.
• Schedules, reschedules or cancels new or current patients, confirms appointments, and notifies staff of changes when necessary.
• Enters accurate information in the system.
• Pre-registers, submits reports and documents, inputs clinical data for the appointment, and requests prior imaging as needed.
• Gives patients appropriate orientation for preparatory and safety protocols.
• Respond to patients' questions and concerns and refer to supervisors when necessary in an expedient manner.
• Maintains awareness of the temperament/mood of patients in the lobby to ensure optimal service experience and curtail any frustrations or communication that could affect the experience of other patients.
• Communicates appointment delays in a timely fashion and offers to reschedule in circumstances where delays could be significant.
• Coordinates with the back-office staff for timely and effective care of patients.
• Obtains proper authorization and identification before release of confidential medical records.
• Uses clerical skills (e.g. filing, organizing, processing incoming mail, etc.).
• Provides management with reports and logs when required.

The MRI Technical Aide will assist MRI Technologists, Radiologists, and/or administrative staff to provide optimal MRI safety and patient care. The MRI Technical Aide will convey patient history to the MRI Technologist for accurate MRI safety and assist MRI Technologists in ensuring MRI safety, coil positioning, patient screening and/or history, and patient observation during exams. Clerical duties include schedule maintenance, exam verification, patient medical records, routing documents, and other tasks as assigned.

• Takes accurate patient medical histories with MRI safety and records information into patients’ medical charts and/or electronic medical records systems for patient flow and accurate encounter documentation.
• Accurately maintains and records patient communication during exams.
• Stocks and maintains all supply levels for assigned area; orders and restocks following site guidelines/protocols.
• Support technologists with procedures as needed, including setting up coils, scheduling maintenance, and/or cleaning the MRI suite, and other duties as assigned.
• Greets patients with courtesy and respect, properly screens patients, including proper screening for safe entrance to the MRI examination room, and delivers any examination instructions.
• May administer oral contrast to patients and provide instructions as needed under the direction of a technologist.
• Comply with all HIPAA, confidentiality, and safety guidelines for a laboratory / clinical environment. Ensures appropriate personal protective equipment (PPE) and exercises universal precautions when dealing with all patients and exams.
• Maintain a clean, safe, and compliant MRI control room space. Decontaminate equipment, coils, and exam/control room using the designated products and procedures.
• Respond to requests and questions efficiently, effectively, and positively.
• Handles upset or irate individuals professionally and courteously.
• Remains aware of appointment delays and schedule changes and regularly communicates to the front desk…