Officer, Branch Operations Manager

Overview

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “Bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through Banc Edge.

The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values – Entrepreneurialism, Operational Excellence, and Superior Analytics – empower us in creating a dynamic and inclusive workplace.

We are committed to supporting your growth and well-being with comprehensive benefits, career development programs, a variety of employee resource groups, and more.

TOGETHER WE WIN®

The Officer, Branch Operations Manager is responsible for achieving branch goals and overall business success. Provide direction, leadership and motivation to ensure that the office team achieves service, growth, operational audits and goals. Supervises the day-to-day operational functions of the branch. Carries out management responsibilities in accordance with Bank policies. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

• Assure high quality and friendly customer service and adherence to growth and brand standards.
• Resolve customer inquiries/complaints and situations in a positive professional and efficient manner.
• Promote effective operational and service environment.
• Monitor staff’s performance relative to losses, differences and mitigating risk. When appropriate, coach for improved performance.
• Approve transactions within established guidelines, and escalate when required
• Participate in the opening and closing of branch. Conduct security inspection of building and grounds under dual control.
• Conduct regular staff meetings to ensure compliance with all Bank policies and procedures.
• Review daily reports.
• Assist Branch Manager in achieving satisfactory audit ratings and delivering quality branch certification packages
• Identify and mitigate audit and operational risk.
• Monitoring expense control.
• Involved with interviewing and hiring decisions.
• Prepare and deliver in a timely manner, the employee performance evaluations, goal planning, and corrective action notices as applicable.
• Manage, support, coach and train staff to ensure that immediate action is taken to improve performance
• Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; promotes working environment free of harassment of any type.
• Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
• Performs other duties and projects as assigned.

• 7 years in branch…