Area Supervisor

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Ross is a leading off‑price retail chain with over 2,200 stores, strong growth and a focus on bringing customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings.

Ross provides a fun and exciting treasure hunt experience while fostering a culture that values people, teamwork, and continuous learning. All employees are expected to uphold the company’s commitment to diversity, equality, inclusion, and community impact.

The Area Supervisor is a member of the Store Leadership team responsible for a specific, assigned area of the Store and for general operations when serving as Manager on Duty. Duties include opening/closing the store, supervising associates, maintaining a friendly and organized shopping environment, and executing company operational processes as needed.

• Safety is the number one priority; practices safe behaviors in all activities.
• Maintains awareness on the sales floor and reports unsafe conditions or practices to Store Leadership.
• Secures building entry/exit control and ensures daily function of EAS devices, cash office, and armored carrier pick‑ups.
• Removes clutter, ensures safe egress to emergency exits, and supports customer safety during accident prevention, reporting, and emergency procedures.
• Tests fire alarm systems as scheduled and responds to after‑hours alarms when required.

• Treats customers, associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism; recognizes associates using company recognition programs.

• Represents and supports the company brand at all times.
• Maintains a professional appearance and ensures all associates adhere to the dress code.
• Keeps all store areas clean, well‑maintained, and merchandised to standard; responsible for daily trash removal.

• Ensures recovery, sizing, and markdowns meet company standards through teaching, assigning tasks, and following up.
• Receives merchandise trucks and non‑merchandise inbound deliveries.
• Processes all merchandise with urgency and organizes all stockrooms.
• Helps deliver and place merchandise on the sales floor; secures and processes back‑stock.
• Maintains compliance with monthly presentation guidelines and manages floor moves and promotional signing.

• Complies with the Loss Prevention Awareness Program and maintains a strong customer service presence.
• Safeguards confidential information, cash, credit card data, and merchandise.
• Maintains the public view monitor, performs code package inspections, and executes company best practices to minimize steps.

• Ensures associates perform front end procedures to company standards.
• Maintains pace and presence at the front end, trains associates on cash registers, shortage control, and other front end procedures.
• Controls associates’ break schedules and ensures all front end equipment and supplies are functioning and available.
• Ensures go‑backs are expedited, scanned, tagged, and ticketed.

• Maintains cleanliness and audits garment tags in fitting rooms.
• Ensures go‑back compliance throughout the day.

• Manages cash pulls, bank deposits, front end controls, payroll administration, and other responsibilities as assigned by the Store Manager.

• Manages work processes, business acumen, planning, talent development, collaboration, leading by example, effective communication, and accountability.

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Availability to work evenings and weekends.

• Use all store equipment, including PDTs, registers, and PCs.
• Spend up to 100% of working time standing, walking, and moving around the store.
• Regularly bend at the waist, squat, kneel,…